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What is Infor ION?

Seamlessly integrate Infor with a range of third-party enterprise applications while dismantling information barriers through the Infor Intelligent Open Network, an advanced middleware cloud platform. Infor ION provides the necessary flexibility to ensure that the complex web of enterprise systems functions harmoniously. This platform not only supports long-term sustainability but also maximizes the return on technology investments. Thanks to ION, the malfunction, upgrade, or replacement of an individual application does not hinder the overall functionality of the network. Users benefit from real-time data access, while the challenges and expenses related to system upkeep are notably diminished. By leveraging Infor ION, the process of integrating both Infor and external software applications becomes significantly more straightforward, all while enhancing business process flows for improved performance. This powerful technology presents a simple and scalable middleware solution, facilitating unparalleled efficiency throughout your organization. Furthermore, its seamless integration capabilities empower businesses to swiftly adapt to evolving market conditions and technological innovations, ensuring they remain competitive in a dynamic landscape. Ultimately, the versatility of Infor ION positions it as an essential asset for future-focused enterprises.

What is Infor CRM?

Infor CRM is more than just a standard database; it provides an all-encompassing view of customer interactions across various channels. This Customer Relationship Management (CRM) software generates valuable insights into every touchpoint with customers within an organization’s departments, such as sales, marketing, customer service, and support. By harnessing in-depth customer profiles and tools aimed at improving sales efficiency, users can identify opportunities that enhance the success of each interaction and streamline sales workflows. Equipped with a robust array of analytics, sales management options, and proactive alerts, businesses can conduct accurate forecasting, make strategic choices, and oversee teams and territories with greater effectiveness. Being a cloud-based solution, Infor CRM includes functionality for sales, customer service, marketing analytics, and reporting, while seamlessly connecting with Infor ERP systems, Birst® Networked BI, and other elements of Infor’s Customer Experience Suite. By overseeing the complete customer lifecycle on a unified platform, organizations can tap into future sales possibilities while guaranteeing exceptional customer service. In summary, Infor CRM is essential not only for facilitating business expansion but also for significantly improving customer satisfaction levels, making it indispensable for modern enterprises.

Media

Media

Integrations Supported

ADP Enterprise HR
ADP Next Gen HCM
ADP Streamline
ADP Succession Management
ADP Total Absence Management
DigitalGuest
Equip360
HotelAppz
Hudini
Kleene
Kodiak Hub
LinkedIn Sales Navigator
MeetingPackage
MuleSoft Anypoint Platform
OnLearned
StarfishETL
TCS Intelligent Urban Exchange
Whistle Messaging
extrakt.AI

Integrations Supported

ADP Enterprise HR
ADP Next Gen HCM
ADP Streamline
ADP Succession Management
ADP Total Absence Management
DigitalGuest
Equip360
HotelAppz
Hudini
Kleene
Kodiak Hub
LinkedIn Sales Navigator
MeetingPackage
MuleSoft Anypoint Platform
OnLearned
StarfishETL
TCS Intelligent Urban Exchange
Whistle Messaging
extrakt.AI

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Infor

Date Founded

2002

Company Location

United States

Company Website

www.infor.com/products/ion

Company Facts

Organization Name

Infor

Date Founded

2002

Company Location

United States

Company Website

www.infor.com/products/customer-experience-suite/crm

Categories and Features

Integration

Dashboard
ETL - Extract / Transform / Load
Metadata Management
Multiple Data Sources
Web Services

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

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