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What is Infor IoT?

Infor's Internet of Things (IoT) platform enables secure and efficient collection of sensor data from various locations, effectively managing it at scale. By merging this sensor data with insights from Infor CloudSuite™ EAM, users can achieve improved asset health monitoring. This additional context greatly enhances the ability to identify anomalies, optimize workflows, improve reporting, and leverage data analytics in conjunction with machine learning methods. The sensor data gathered through Infor IoT is stored in the Infor Data Lake, which creates vast opportunities for a more thorough application of IoT data. Moreover, device data can be enriched with diverse attributes and metadata, leading to improved search functionality and enhanced device management capabilities. Users can observe telemetry in near real-time thanks to an advanced rule engine, while device templates facilitate a smoother setup and onboarding experience. The portal's architecture is crafted for scalability and includes a flexible rule editor that allows for specific conditions and actions, promoting customized automation and responsiveness. In summary, Infor IoT offers a comprehensive and powerful solution for the effective management and analysis of Internet of Things data. Furthermore, this platform empowers businesses to harness the full potential of their IoT initiatives, driving innovation and efficiency across various operations.

What is Infor Customer Experience Suite?

Today's consumers enjoy an unparalleled array of choices when it comes to researching and purchasing products. For businesses to effectively capture and keep their customer base, it is essential to provide a smooth and enjoyable experience across all platforms. Central to achieving this is the Infor Customer Experience Suite, which plays a crucial role in integrating customer data throughout the organization, ensuring that every interaction is consistent, exceptional, and personalized to meet individual preferences at all phases of the customer journey. This suite features specialized CX software that manages the entire sales cycle, covering aspects such as customer engagement, sales automation, configuration-to-quote, and contract management. The capability to comprehend and respond to customer behaviors has advanced remarkably. With tools that include marketing resource management, analytics for informed decision-making, and extensive campaign management, the marketing solutions found in the Infor Customer Experience Suite enable businesses to utilize data in groundbreaking ways to engage their customers more effectively than ever. By prioritizing the evolving needs of customers, organizations can cultivate stronger relationships, enhance customer satisfaction, and ultimately drive brand loyalty in a highly competitive landscape. Embracing such comprehensive solutions is key to thriving in the dynamic marketplace of today.

Media

Media

Integrations Supported

Amazon Web Services (AWS)
HxGN EAM
Infor Data Lake
Infor OS

Integrations Supported

Amazon Web Services (AWS)
HxGN EAM
Infor Data Lake
Infor OS

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Infor

Date Founded

2002

Company Location

United States

Company Website

www.infor.com/products/infor-iot

Company Facts

Organization Name

Infor

Date Founded

2002

Company Location

United States

Company Website

www.infor.com/products/customer-experience-suite

Categories and Features

IoT Analytics

Activity Dashboard
Activity Tracking
Analytics
Asset Tracking
Data Collection
Data Synchronization
Data Visualization
ETL
Multiple Data Sources
Performance Analysis
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Status Tracking

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

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