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What is Infor Public Sector CDR?

The Elsinore Valley Municipal Water District has implemented Infor CloudSuite Financials to improve its essential financial operations. Previously, the district faced challenges with its outdated on-premises general ledger system, which lacked the capabilities necessary for informed decision-making. Utilizing the intuitive interface, streamlined workflows, and sophisticated analytics offered by CloudSuite Financials, EVMWD has achieved significant improvements in financial and resource management. This change allows the district to effectively oversee critical functions such as project cost accounting and grant management, which are vital due to the frequent influx of large grants. Furthermore, the transition to a cloud-based system has introduced mobile capabilities that enhance community engagement through features like planning and permitting, licensing, case management, and a specialized citizen portal. This upgrade not only represents a significant technological investment but also positions the district to better adapt to future challenges. Ultimately, the shift to Infor CloudSuite Financials is expected to greatly enhance the quality of service provided to the community.

What is Infor Case Management?

Leverage Infor® Case Management to efficiently submit, monitor, and resolve HR-related inquiries through an intuitive self-service software designed for enhanced HR service delivery. Seamlessly integrated with the Infor Global HR system, this solution empowers employees, managers, and HR staff to create and manage cases, addressing most frequent questions directly on the platform. Take advantage of a multi-tiered approach to HR service delivery while utilizing sophisticated HR case management tools. Gain access to personalized, searchable, and organized HR information to improve user experience significantly. Offer tailored support to each employee and collect valuable feedback after case closure to further improve your processes. Additionally, ensure that cases are efficiently routed to the appropriate resources, maximizing resolution effectiveness and support quality. This comprehensive approach not only streamlines HR operations but also fosters a more responsive and employee-focused environment.

Media

Media

Integrations Supported

Amazon Web Services (AWS)
VuSpex

Integrations Supported

Amazon Web Services (AWS)
VuSpex

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Infor

Date Founded

2002

Company Location

United States

Company Website

www.infor.com/products/cloudsuite-public-sector

Company Facts

Organization Name

Infor

Date Founded

2002

Company Location

United States

Company Website

www.infor.com/solutions/people/hcm/case-management

Categories and Features

Municipal

Animal Licensing
Code Enforcement
Fund Accounting
Inventory Management
License Issuance
Parking Management
Permit Issuance
Planning & Zoning
Property Database
Taxation & Assessment
Utility Billing
Work Order Management

Categories and Features

Human Resources

360 Degree Feedback
Applicant Tracking
Attendance Management
Benefits Management
Career Development Planning
Compensation Management
Compliance Management
Employee Database
Employee Lifecycle Management
Onboarding
Payroll Management
Performance Management
Recruiting Management
Self Service Portal
Succession Planning
Time & Attendance Management
Time Off Management
Timesheets
Training Management

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