Ratings and Reviews 0 Ratings
Ratings and Reviews 0 Ratings
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What is Infosys Meridian?
Infosys Meridian is a cutting-edge Live Enterprise Workplace Platform designed to revolutionize work experiences in the current landscape that prioritizes remote connectivity. As an integral part of Infosys Cobalt, this platform enables organizations to embrace a remote-first mindset, creating a highly efficient work environment that boosts engagement among all participants, streamlines workflows, and increases overall productivity. By enhancing and simplifying processes through contextual interactions, it includes capabilities such as asset discoverability and digital prototyping. The platform also promotes intelligent operations for digital workers, fostering better decision-making, delivering insights into productivity, and establishing spaces for experimentation and innovation. Moreover, it creates immersive virtual experiences that facilitate smooth collaboration among employees, clients, and partners across the entire value chain, keeping everyone interconnected and actively involved. In this manner, Infosys Meridian not only transforms the dynamics of the workplace but also nurtures an innovative culture that flourishes in a digital-first world, adapting to the evolving needs of modern enterprises. This adaptability is crucial as businesses navigate the challenges and opportunities presented by an increasingly digital landscape.
What is Infosys Cortex?
Infosys Cortex is an advanced customer engagement platform driven by Artificial Intelligence (AI) that transforms contact center operations through purposeful communication and smart decision-making abilities. By harnessing microdata from customer interactions, it converts this information into real-time actionable insights. The platform's enhanced cognitive functions and continuous training empower agents to make faster and more knowledgeable choices as they evolve from beginners to experts in their roles. With Cortex, agents acquire vital knowledge, insights, and guidance, which are essential for their development, improvement, and ability to represent their brand effectively. This state-of-the-art platform not only elevates the customer experience but also enriches employee satisfaction, thereby reimagining the entire contact center operation to create a smooth customer journey. Moreover, Infosys Cortex functions as a comprehensive AI solution that meticulously analyzes the extensive data produced by customer care centers, delivering invaluable insights and strategic recommendations. Collectively, these capabilities ensure that businesses remain agile in responding to the ever-changing demands and expectations of their customers, fostering a culture of continuous improvement. As a result, companies can better align their services with customer needs, ultimately driving growth and success in a competitive landscape.
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Infosys
Date Founded
1981
Company Location
India
Company Website
www.infosys.com/products-and-platforms/meridian.html
Company Facts
Organization Name
Infosys
Date Founded
1981
Company Location
India
Company Website
www.infosys.com/products-and-platforms/cortex.html
Categories and Features
Digital Workplace
Activity / News Feed
Calendar Management
Chat / Messaging
Content Management
Document Management
Employee Directory
File Sharing
Knowledge Management
Surveys & Feedback
Task Management
Remote Work
Collaboration
Credential Management
Electronic Signature
Employee Monitoring
Live Chat
Meeting Management
Project Management
Remote Access
Remote Support
Screen Sharing
Softphone
Task Management
Time Zone Tracking
Video Chat
Web Conferencing
Virtual Event Platforms
Alerts/Notifications
Attendee Management
Customizable Branding
Event Management
File Sharing
Lead Capture
Live Audio/Video Chat
Live Text Chat
Mobile Access
Moderation
Pre-made Templates
Presentation Tools
Q&A
Reporting/Analytics
Social Media Promotion
Surveys/Polls
Virtual Booths
Virtual Lobby
Categories and Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics