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What is Inline Manual?

A Digital Adoption Platform facilitates the development of interactive walkthroughs, educational tooltips, surveys, and supportive articles right within your application. By guiding users effortlessly through your product, it significantly boosts adoption and conversion rates while reducing customer churn. This method not only accelerates the growth of your business but also improves user satisfaction with your software. It enables immediate automation of employee training processes, enhances productivity, and decreases the time required to see a return on investment from your software solutions. Furthermore, it reduces the pressure on your internal helpdesk by helping users reach their goals more efficiently. Users can be notified about training opportunities, system outages, or product enhancements anytime within the application. Offering tooltips aids users in comprehending their responsibilities and navigating your application with ease. Additionally, gathering user feedback directly allows for the evaluation of performance and the identification of potential barriers within your application, which leads to ongoing enhancements. This proactive strategy not only cultivates an improved user experience but also plays a vital role in fostering enduring customer loyalty, ensuring that users feel valued and engaged throughout their journey. Ultimately, the combination of these features creates a more integrated and satisfying interaction with your product.

What is Gainsight PX?

Gainsight PX offers a thorough examination of user interactions with your product, enabling the collection of feedback and the implementation of in-app features such as walkthroughs and guides that improve onboarding and foster user adoption. This tool allows you to visualize the paths taken by various user cohorts as they navigate your product, helping you identify critical drop-off points and underused features. It also assists in determining which features correlate with higher user satisfaction and improved long-term retention rates. Furthermore, you can track adoption and retention trends based on distinct segments or user attributes. By employing in-product engagement techniques, you can effectively lead users toward important features. The platform also supports the creation of in-app tutorials to help users configure the product and become acquainted with its key functionalities. Utilizing tools like guides, tooltips, and hotspots can encourage the exploration of new or lesser-known features. Additionally, this platform enables the design of personalized engagement experiences that consider user traits such as their role, location, and past interactions with the product, thereby elevating overall user satisfaction and experience. Overall, Gainsight PX serves as a comprehensive solution for enhancing user engagement and ensuring that your product effectively connects with its target audience, ultimately driving both user success and organizational goals.

Media

Media

Integrations Supported

5X
Crowdin
Gainsight
Google Analytics
Intercom
Marketo
Salesforce
Segment
WordPress

Integrations Supported

5X
Crowdin
Gainsight
Google Analytics
Intercom
Marketo
Salesforce
Segment
WordPress

API Availability

Has API

API Availability

Has API

Pricing Information

$28 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Inline Manual

Company Website

inlinemanual.com

Company Facts

Organization Name

Gainsight

Date Founded

2016

Company Location

United States

Company Website

www.gainsight.com/product-experience/

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Digital Adoption Platforms

Audience Segmentation
Content Creation
Contextual Guidance
Data Validation
In-App Training
Launch Management
Multi-Language
Self Service Tools
Surveys & Feedback
User Onboarding

Categories and Features

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Digital Adoption Platforms

Audience Segmentation
Content Creation
Contextual Guidance
Data Validation
In-App Training
Launch Management
Multi-Language
Self Service Tools
Surveys & Feedback
User Onboarding

Product Analytics

Attribution
Automatic Data Capture
Churn Reporting
Customer Feedback Collection
Customer Guidance
Customer Journey Analytics
Data Export
Data History Retention
Data Labeling
Product Engagement Scoring
Real-Time Data Analysis
Touchpoint Analytics
User Segmentation

Popular Alternatives

Popular Alternatives

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