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What is Innowatts?

Innowatts’ software-as-a-service platform transforms the manner in which energy suppliers understand and serve their customers. Utilizing artificial intelligence and insights from over 43 million meters worldwide, we empower energy retailers, utilities, and grid operators to harness meter-level data, fostering a deeper comprehension of their clientele while enhancing operational processes through automation and smart technology. This approach leads to a more reliable grid, boosts profitability, elevates customer satisfaction, and paves the way for a sustainable energy future. Our platform effectively bridges the divide between energy providers and their customers, including ratepayers, by capturing data directly from the meter. By collecting usage statistics as frequently as every 15 minutes, we provide an unmatched depth of data for precise customer insights. The core of our platform is built on cutting-edge AI and machine learning technologies, equipping businesses with intelligence that supports exceptional decision-making. Furthermore, our AI-optimized platform enhances the management of Distributed Energy Resources (DER), expediting the transition to renewable energy and reinforcing Innowatts’ status as a frontrunner in the global AI-driven SaaS sector. Through constant adaptation to the shifting energy landscape, we guarantee that our clients stay at the leading edge of innovation and excellence in customer service, ultimately driving the industry forward. Our commitment to continuous improvement ensures that we not only meet but exceed the evolving needs of our clients and their customers.

What is Bidgely?

A significant reduction of 50% in calls concerning high bills has been observed, alongside a rise in customer satisfaction. Businesses can effectively anticipate and mitigate the need for customer support by proactively identifying potential issues. By sending timely, clear, and actionable notifications, they can engage customers before concerns arise, thereby reducing the volume of incoming inquiries. Moreover, a customized explanation for higher-than-usual bills can help customers adjust to fluctuations in their energy consumption. Informing clients about forthcoming seasonal changes and sharing energy-saving tips can further elevate their overall experience. Leveraging technology, integration with smart voice assistants such as Google Home and Amazon Echo offers personalized insights, allowing customers to inquire about billing, outages, appliance usage, projected costs, and available utility programs. On the other hand, customer service representatives often encounter difficulties when addressing billing issues, which can result in costly escalations and unneeded service calls. To combat this, the Bidgely Bill Analyzer, an AI-enhanced resource for customer service agents, provides comprehensive insights into individual customer appliance usage, boosting both service efficiency and effectiveness. This forward-thinking strategy not only enhances the quality of customer interactions but also empowers agents to resolve issues more rapidly, ensuring a smoother overall service experience for clients. Ultimately, the combination of proactive communication and advanced analytical tools fosters a more satisfied customer base while optimizing service operations.

Media

Media

Integrations Supported

Databricks
Itron Enterprise Meter Data Management
Salesforce
Snowflake

Integrations Supported

Databricks
Itron Enterprise Meter Data Management
Salesforce
Snowflake

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Innowatts

Date Founded

2014

Company Location

United States

Company Website

www.innowatts.com

Company Facts

Organization Name

Bidgely

Date Founded

2011

Company Location

United States

Company Website

www.bidgely.com

Categories and Features

Utility Management Systems

Billing & Invoicing
Cable
Customer Management
Demand Planning
Electricity
Natural Gas
Plant Management
Service Call Management
Trash
Water
Work Order Management
Workforce Management

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