Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • VoucherCart Reviews & Ratings
    4.9 out of 5 stars 67 Ratings
    Company Website for VoucherCart
  • EcholoN Reviews & Ratings
    4.8 out of 5 stars 50 Ratings
    Company Website for EcholoN
  • ServoDesk Reviews & Ratings
    4.9 out of 5 stars 25 Ratings
    Company Website for ServoDesk
  • Ticketsauce Reviews & Ratings
    4.8 out of 5 stars 33 Ratings
    Company Website for Ticketsauce
  • KORONA POS Reviews & Ratings
    4.7 out of 5 stars 228 Ratings
  • Eventgroove Reviews & Ratings
    4.8 out of 5 stars 13 Ratings
    Company Website for Eventgroove
  • Freshservice Reviews & Ratings
    4.6 out of 5 stars 2,173 Ratings
    Company Website for Freshservice
  • SurveySparrow Reviews & Ratings
    4.3 out of 5 stars 3,089 Ratings
    Company Website for SurveySparrow
  • Bravo POS for Pawnbrokers Reviews & Ratings
    4.8 out of 5 stars 92 Ratings
    Company Website for Bravo POS for Pawnbrokers
  • Maintenance Care Reviews & Ratings
    4.7 out of 5 stars 297 Ratings
    Company Website for Maintenance Care

What is InteGreat Web Services?

InteGreat Web Services enhances the interaction experience with Collabrance and GreatAmerica by allowing users to stay within their primary business management platforms. Working alongside ConnectWise, Collabrance has introduced a ticketing integration that allows Managed Service Providers (MSPs) to smoothly transfer tickets back and forth with Collabrance. This integration promotes a more effective and collaborative approach to resolving customer IT challenges, enabling both parties to collaborate on the same ticket when needed. The system guarantees consistent information replication, ensuring that customer data is viewed in a unified manner. A newly added field for the Collabrance Ticket Number permits users to efficiently track and manage customer tickets and related activities. This secure platform supports the exchange of information and insights, greatly minimizing errors and misunderstandings by allowing simultaneous collaboration on the same ticket across various systems. Moreover, it provides automatic real-time updates and shares essential customer information, covering vital details like the company name, Collabrance Ticket Number, pertinent notes, configuration name, current status, site, and contact information. Overall, this integration not only optimizes operational workflows but also significantly improves the customer service experience by enabling faster and more accurate responses. Ultimately, the collaboration between these platforms aims to create a more seamless experience for both service providers and their customers.

What is DeskDirector?

With DD Tech, you can effortlessly oversee your ConnectWise and Autotask tickets from virtually anywhere and on any device that suits your needs. The platform boasts a fully customizable Service Catalog and sophisticated Custom Forms, allowing you to deliver timely and relevant assistance to your users from the very first interaction. Keep communication channels open with your users and consistently provide excellent service through DD Chat. Moreover, you can take advantage of pre-designed email templates that enable users to add notes to their tickets or reach out to your technicians for assistance. From working collaboratively on tickets with clients to crafting engaging service experiences, DeskDirector is tailored to meet the various demands of your Managed Service Provider (MSP) environment. This all-encompassing strategy guarantees that every facet of user interaction and service provision is flawlessly interconnected, promoting efficiency and satisfaction. By leveraging these tools, you can enhance your overall service quality and streamline your operations effectively.

Media

Media

Integrations Supported

ConnectWise PSA

Integrations Supported

Autotask PSA
Bigger Brains
ConnectBooster
ConnectWise CPQ
Datto RMM
Datto Workplace
Microsoft Power Automate
QuoteWerks
Wise-Pay

API Availability

API Availability

Pricing Information

$110 per user per month

Pricing Information

$97 per month

Supported Platforms

SaaS

Supported Platforms

Not specified

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Not specified

Training Options

Documentation Hub
Webinars
On-Site Training

Training Options

Not specified

Company Facts

Organization Name

Collabrance

Date Founded

2009

Company Location

United States

Company Website

www.collabrance.com/what-we-do/resources/integreat

Company Facts

Organization Name

DeskDirector

Date Founded

2012

Company Location

New Zealand

Company Website

www.deskdirector.com

Categories and Features

Categories and Features

MSP

Not specified

Portal

Chat
Content Management
File Sharing

Popular Alternatives

Popular Alternatives

CloudRadial Reviews & Ratings

CloudRadial

Azurative
Vorex Reviews & Ratings

Vorex

Kaseya
Thread Reviews & Ratings

Thread

Thread Magic