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What is Inteam?

Inteam is a comprehensive workforce management solution designed specifically for contact centers, aimed at improving team planning and operational efficiency by aligning agent schedules with expected workloads across multiple communication channels. Utilizing advanced algorithms, it analyzes past interaction data to generate highly accurate demand forecasts, which help to identify the optimal number of agents and working hours needed to maintain service levels exceeding 95% accuracy. By leveraging these insights, Inteam efficiently organizes and schedules shifts while considering labor regulations, employee preferences, holidays, vacations, and demand variability, fostering a fair distribution of workloads during both busy and slower periods. The platform supports multichannel operations by directing interactions to agents based on their skill sets and service requirements, while also enabling centralized management of schedules, absenteeism, training programs, and other internal activities. This holistic strategy not only boosts overall operational efficiency but also significantly improves agent satisfaction and the quality of service provided within the contact center environment. Additionally, Inteam's adaptability ensures that it can meet the evolving needs of a dynamic workforce and fluctuating market demands.

What is Autobox?

Autobox is distinguished as the most intuitive forecasting solution available, designed to assist both novices and experienced analysts in effortlessly uploading their data to produce expert-level forecasts. No matter which forecasting methods you currently employ, Autobox dramatically improves the accuracy of your predictions. This cutting-edge tool was honored as the "best-dedicated forecasting program" in the Principles of Forecasting textbook and has evolved into an online service. The distinctive approach adopted by AFS circumvents the common issue of confining data to a single model; instead, it enables Autobox to synchronize historical data with relevant causal factors, seamlessly adapting to changes in levels, local time trends, pulses, and seasonal fluctuations when required. Additionally, it possesses the ability to identify new causal variables by scrutinizing historical forecast errors and outliers flagged by its unique engine. Frequently, this analysis uncovers causal elements that might have previously been overlooked, such as promotional events, holidays, and specific weekday effects. By harnessing these revelations, users can substantially enhance the accuracy of their forecasts while also gaining deeper insights into the underlying dynamics affecting their data. This comprehensive capability makes Autobox an invaluable asset for anyone serious about improving their forecasting strategies.

Media

Media

Integrations Supported

Inagent
Inconcert
Inconnect
Infunnel
Inspeech

Integrations Supported

Inagent
Inconcert
Inconnect
Infunnel
Inspeech

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Inconcert

Date Founded

2001

Company Location

Spain

Company Website

www.inconcertcx.com/en/products/inteam

Company Facts

Organization Name

Automatic Forecasting Systems

Company Location

United States

Company Website

autobox.com/cms/index.php/products/autobox

Categories and Features

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

Categories and Features

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