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What is InterWeave SmartSolutions?

The InterWeave SmartIntegration Platform for CRM serves as a hub for customers to register, choose SmartIntegration Solutions that connect top-tier applications, and customize these solutions at both the object and field levels. It offers seamless integration with various financial applications, including QuickBooks, the Sage/MAS suite, MS Dynamics, and Oracle, all within a Cloud hub/spoke architecture. Users can also connect with more than 48 Merchant Services Providers to facilitate Real-Time, Scheduled, and Recurring Payments directly within their Creatio environment. Furthermore, the configuration options for SmartSolutions are accessible on the SmartIntegration Platform, enhancing user flexibility and efficiency. This comprehensive approach streamlines processes and fosters greater connectivity across diverse systems.

What is Callcruncher Access Anywhere?

Callcruncher presents a powerful, user-friendly, and affordable Call Intelligence solution designed to meet the diverse needs of businesses. This innovative platform simplifies the intricacies of call accounting, offers extensive reporting, and provides in-depth analytics, call tracking, rating, and recording capabilities, making it invaluable for organizations ranging from small startups to large enterprises. By effortlessly integrating your VoIP system with client decision-making processes and productivity applications, Callcruncher not only enhances client retention but also fosters the acquisition of new customers. Moreover, it enables managers to discreetly support agents, addressing sales and service issues without the customer's knowledge, which can lead to improved outcomes. The system also effectively identifies the origins of incoming calls, equipping agents with customized campaign scripts and critical information to aid their interactions. This feature enables a more efficient use of time, allowing agents to connect with and convert potential clients more successfully. In the end, Callcruncher not only increases revenue but also streamlines the handling of customer service inquiries, making it an essential resource for businesses looking to refine their communication strategies. The comprehensive suite of tools it offers ensures that organizations can adapt and thrive in a competitive marketplace.

Media

Media

Integrations Supported

Creatio
OroCRM
Salesforce
Sugar Sell

Integrations Supported

Creatio
OroCRM
Salesforce
Sugar Sell

API Availability

Has API

API Availability

Has API

Pricing Information

$125 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Integration Technologies, Inc.

Date Founded

2005

Company Location

United States

Company Website

www.interweave.biz

Company Facts

Organization Name

Callcruncher

Company Website

www.callcruncher.com

Categories and Features

Integration

Dashboard
ETL - Extract / Transform / Load
Metadata Management
Multiple Data Sources
Web Services

Categories and Features

Call Accounting

By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

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