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What is IntouchSurvey®?

IntouchSurvey® gives multi-location brands a way to collect customer feedback, identify concerns, and measure whether experiences are meeting expectations across the organization, region by region and location by location. It connects customer sentiment with operational performance, helping leaders understand what drives satisfaction, address issues quickly, and expand the practices that are working well. Key features include: ● Survey delivery through web, email, SMS, and additional channels ● Real-time dashboards that bring important trends and results into focus ● Custom templates for NPS, CSAT, and a wide range of feedback programs ● Branching and skip logic that tailor questions to each respondent ● Automated notifications that route urgent feedback to the right teams ● Enterprise-level rollups for tracking and comparing location performance IntouchSurvey® helps organizations stay closer to the customer, improve consistency, and make faster decisions based on reliable feedback.

What is Elvan?

Elvan is an innovative platform created to collect customer feedback and insights, specifically optimized for SaaS and ecommerce teams to effectively gather valuable opinions and transform them into clear, actionable insights. This tool allows teams to capture metrics such as NPS, CSAT, and CES, along with targeted micro-surveys at critical moments, including after a purchase, during in-app interactions, or through email campaigns. By utilizing AI technology, Elvan processes qualitative feedback, detects recurring patterns, highlights potential churn risks, and uncovers growth opportunities, all while eliminating the hassle of manual tagging and tedious spreadsheet management. With its user-friendly setup, customizable survey triggers, and real-time analytics dashboards, Elvan empowers teams to gain a deep understanding of customer behavior and react promptly to the most significant factors. This platform is tailored for those who value substantial insights over mere superficial data, ensuring a commitment to authentic customer engagement and satisfaction. Ultimately, Elvan simplifies the feedback loop, enhancing decision-making processes and significantly contributing to business growth and success. Additionally, it fosters a culture of continuous improvement by encouraging teams to adapt based on real-time customer input.

Media

Media

Integrations Supported

Integrations Supported

Slack
Zendesk

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

$49/month
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Intouch Insight

Date Founded

1992

Company Location

United States & Canada

Company Website

www.intouchinsight.com/what-we-do/cx-platform/survey-tool/

Company Facts

Organization Name

Elvan

Date Founded

2025

Company Location

India

Company Website

www.elvan.ai

Categories and Features

Customer Satisfaction

360 Degree Feedback
Feedback Collection
Survey Management

NPS

Not specified

Survey

Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Question Branching
Question Library
Site Intercept Survey
Skip Logic

Categories and Features

Customer Feedback

Alerts / Notifications
Net Promoter Score (NPS)
Surveys
User Testing Tools
Website Feedback

NPS

Not specified

Survey

Email Marketing
Mobile Survey

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