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What is IntuitiveStay?

Independent B&Bs, guesthouses and boutique hotels lose 15-25% of every booking to OTA platforms. IntuitiveStay gives them a way to recover it. The Direct Booking Win-Back feature sends a personalised email to happy returning guests who opted in during their stay, inviting them to book direct next time. Two or three recovered bookings per month covers the cost of the platform entirely. IntuitiveStay also protects online reputation by intercepting unhappy guests before they reach TripAdvisor or Google. A QR code opens a private 60-second feedback form. Low scores alert the owner instantly. High scores nudge guests toward public reviews automatically. The Team Intelligence suite runs monthly anonymous staff surveys with flight risk detection, flagging declining morale at property level before it becomes a resignation. Owners get time to act rather than a resignation letter. Staff who receive positive guest mentions earn a Service Signature credential, a portable verified EI qualification they carry through their career. Recognition that costs the operator nothing and increases retention. Free plan with no card required. Paid plans from £27.99/month. Flat rate. No per-user fees. No contracts.

What is Customer Alliance?

Established in Berlin in 2009, Customer Alliance has since partnered with numerous chain and independent hotels globally, supported by a dedicated team of over 90 staff members. Their collaboration focuses on enhancing online reputations and boosting revenue for these establishments. One of their standout solutions enables hotels to gather, share, analyze, and report guest reviews from various online platforms. By utilizing this tool, hotels gain valuable insights into their operational performance. Consequently, this understanding helps them to cater more effectively to their guests' needs, ultimately leading to increased financial success. The impact of Customer Alliance's offerings is profound, as they empower hotels to thrive in a competitive market.

Media

Media

Integrations Supported

Facebook
Zapier

Integrations Supported

Facebook
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

£34.99
Free Trial Offered?
Free Version

Pricing Information

79.00€ / month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

IntuitiveStay

Date Founded

2026

Company Location

United Kingdom

Company Website

www.intuitivestay.com

Company Facts

Organization Name

CA Customer Alliance GmbH

Date Founded

2009

Company Location

Germany

Company Website

www.customer-alliance.com/en

Categories and Features

Reputation Management

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Categories and Features

Reputation Management

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

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