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What is Iotum?

Elevate your offerings by integrating cloud-based voice and video features into your existing services. Explore how iotum's readily available APIs and SDKs can create interactive experiences seamlessly within your applications, websites, or platforms. By embracing this innovative technology, you can foster deeper customer relationships through their preferred modes of communication. Engage with your audience in real-time, no matter where they are or which platform they prefer, by utilizing iotum’s powerful API and SDK solutions for voice and video. The implementation of the VP9-SVC codec—the forefront of video technology—ensures minimal bandwidth usage while maintaining outstanding video quality, even under challenging internet conditions. iotum's globally distributed network of media servers guarantees low latency connections, ensuring that every user benefits from a crisp communication experience. Furthermore, iotum offers a range of collaborative tools, including annotation, whiteboards, laser pointers, and instant chat, which can be selected a-la-carte, allowing your developers to dedicate their efforts to other essential projects instead of creating these functionalities from the ground up. This holistic strategy not only enhances the user experience but also significantly conserves development time and resources, ultimately leading to a more efficient workflow. By adopting these solutions, you can stay ahead in a competitive market, ensuring your services meet contemporary communication demands.

What is Infobip?

Infobip stands as a prominent figure in the realm of omnichannel communication, boasting over 700 direct carrier connections and more than 60 offices spread across six continents. Our mission is to streamline the ways in which brands interact with, engage, and captivate their customers on a global scale. Our robust communications platform offers a comprehensive array of tools designed for superior customer engagement and support, along with essential security and authentication features, accessible through a vast array of communication channels. THE INFOBIP EDGE (1) Tailored omnichannel customer interactions Enhance customer involvement through a diverse range of local and international communication options, such as SMS, RCS, WhatsApp, voice, video, email, and leading chat applications. (2) Worldwide influence with localized service With over 60 offices worldwide, we can respond swiftly to client needs. Our team provides round-the-clock customer support, delivering technical solutions tailored to specific local demands, grounded in established best practices. (3) Comprehensive customer engagement solutions Boost your business performance by enriching your communication strategies with our fully integrated offerings, which include contact center capabilities, marketing automation, and chatbot development, all powered by insights from our customer data platform. Additionally, our commitment to continuous improvement ensures that we remain at the forefront of innovation in customer engagement.

Media

Media

Integrations Supported

Integrations Supported

5X
Aritic Sales
Azure Marketplace
Dialogflow
Digiphy
Facebook
Kasisto KAI
LeadsBridge
Maestra
Outdoo AI
Pipedream
Quickwork
Raven
Rows
Solutions by Text
Synerise
TextDeliver
VK
Workers by Delos
Wufoo

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

iotum

Date Founded

2005

Company Location

Canada

Company Website

www.iotum.com

Company Facts

Organization Name

Infobip

Date Founded

2006

Company Location

Headquartered in London, Infobip has 60+ offices on 6 continents

Company Website

www.infobip.com

Categories and Features

Categories and Features

AI Call Center

Not specified

Call Center

IVR / Voice Recognition

Chat SDK & API

Not specified

Chatbot

Not specified

Communication APIs

Not specified

Conversational AI

Not specified

Conversational Marketing

Appointment Scheduling
Audience Segmentation
Chatbot
Email Automation
Human Handover
Mobile Messaging
Multi-Channel Communication
Video Chat

Customer Communications Management

Interactive Content
Multi-Channel Communications
On-Demand Communications

Customer Engagement

Analytics
Communication Management
Live Chat

Customer Experience

Analytics
Customer Segmentation
Dashboard
Multi-Channel Collection

Email APIs

Not specified

IVR

Call Center
Call Recording
Call Routing
Text to Speech

Live Chat

Not specified

SMS Gateways

Not specified

SMS Marketing

2-Way Messaging
Contact Management
Mass Texting
Mobile Coupons
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes

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