Ratings and Reviews 40 Ratings
Ratings and Reviews 0 Ratings
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What is Issuetrak?
Issuetrak streamlines the resolution of issues faced by your team or clients, enhancing both speed and efficiency. This adaptable business process management tool enables you to boost your performance with its robust ticket resolution features. It encompasses various functions such as help desk management, customer assistance, complaint handling, change oversight, and asset tracking, among others. With Issuetrak, you'll have access to a comprehensive suite of resources tailored for your team, including automated workflows, in-depth reporting, customizable forms, notifications, and a knowledge repository. Additionally, these features collectively empower you to manage tasks effectively and ensure seamless communication across your organization.
What is Excel-like Issue Editor for Jira?
Our user-friendly interface, reminiscent of Excel, combined with our outstanding features, enables you to efficiently manage your Jira backlog. With a built-in spreadsheet, you can handle numerous issues in real time, significantly boosting both productivity and efficiency.
You can update and adjust as many as 10,000 issues without experiencing delays or errors. Our tool offers familiar Excel-like functionalities, including copying and pasting, sorting and filtering, and the ability to freeze columns for easier navigation.
Designed to accommodate teams and organizations of all sizes, our solution helps ensure tasks are completed effectively. Additionally, Jira's project and group permissioning safeguards against unauthorized alterations, maintaining data integrity and security at all times.
Easily import and export data between Jira and Microsoft Excel for a streamlined workflow, which not only enhances collaboration but also eliminates cumbersome data transfer processes. This integration marks a significant improvement in how teams can work together across platforms, ultimately driving better results.
Media
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Integrations Supported
AWS Lambda
Airtable
Asana
Azure DevOps Projects
GitHub
GoTo
Google Analytics
HubSpot CRM
HubSpot Customer Platform
Jira
Integrations Supported
AWS Lambda
Airtable
Asana
Azure DevOps Projects
GitHub
GoTo
Google Analytics
HubSpot CRM
HubSpot Customer Platform
Jira
API Availability
Has API
API Availability
Has API
Pricing Information
$27/month per agent
Free Trial Offered?
Free Version
Pricing Information
$0.22/month/user
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Issuetrak
Date Founded
1992
Company Location
United States
Company Website
www.issuetrak.com
Company Facts
Organization Name
Ricksoft
Date Founded
2016
Company Location
United States
Company Website
www.ricksoft-inc.com
Categories and Features
Bug Tracking
Backlog Management
Filtering
Issue Tracking
Release Management
Task Management
Ticket Management
Workflow Management
Complaint Management
Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Categories and Features
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management