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What is Ivinex CRM?

The Ivinex UUE acts as the vital link between our Customer Service Center and CRM systems. The introduction of the Ivinex UUE state machine has notably elevated our business's success rate. By automating repetitive tasks and various operational processes, we have experienced a significant boost in our performance metrics. Our agents are no longer burdened with the need to manually send emails, texts, or callbacks, which allows us to focus more on strategically engaging with our clientele. With the integration of Script Pop technology, agents are provided with clear and instant messaging, which enhances their overall productivity. Additionally, having real-time access to customer information during calls fosters more effective interactions. This capability enables us to deliver the most engaging responses and relevant information to our customers. By gathering insights on customer concerns over time, we can address their service requirements with improved precision and speed. Our system has become increasingly intelligent, simplifying workflows and making them more user-friendly. We are dedicated to providing you and your agents with the most powerful tools available, ensuring an effortless experience for everyone involved. Ultimately, this innovation not only boosts agent satisfaction but also strengthens customer loyalty, paving the way for long-term success. As we continue to refine our processes, we anticipate even greater achievements in the future.

What is 3GBusiness?

Numerous businesses encounter obstacles stemming from the considerable time devoted to monotonous, repetitive tasks, high costs related to customer acquisition, and insufficient tools to enhance repeat sales, which ultimately restrains their potential for growth. The 3G Business Cloud provides solutions that automate these repetitive duties, assist in identifying new customers, and increase the likelihood of repeat sales. By leveraging 3G Business automation, companies can reduce their costs, boost their sales figures, and expand their customer base. This cloud-based business automation platform encompasses over 30 applications similar to those found in Office 365, featuring well-known tools like Word, Excel, and Outlook, all of which operate on a unified database and can be automated with its integrated Automation Engine. With the advanced features offered by 3G, users can easily design countless processes, whether they are Assisted, Unassisted, Autonomous, or Cognitive, making it substantially faster, simpler, and more affordable to automate business functions than with conventional Robotic Process Automation (RPA). Moreover, the platform allows for the effortless creation of personalized templates and processes, which can be refined using the workflow manager, significantly improving the efficiency of both sales and administrative tasks. The extensive functionalities of 3G Business Cloud enable organizations to experience significant operational enhancements, paving the way for sustainable growth and long-term success. Consequently, businesses that adopt this innovative platform can anticipate not only improved processes but also a competitive edge in their respective markets.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Ivinex

Date Founded

2006

Company Location

United States

Company Website

ivinex.com

Company Facts

Organization Name

3GVision

Company Location

United States

Company Website

www.3gb.com.au

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

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