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What is Go Moment Ivy?

Ivy combines human expertise with automated systems to facilitate accurate and rapid communication with guests, freeing hotel staff to concentrate on other responsibilities while enhancing the overall guest experience. By greeting guests and customizing their visits based on unique preferences, Ivy guarantees that all inquiries are resolved in mere seconds. Moreover, it offers crucial insights into guest satisfaction and operational performance through its in-depth analytics, allowing for effortless management of all guest interactions from a unified platform. Explore the different strategies Ivy employs to connect with guests and boost satisfaction scores. This pioneering method not only simplifies communication but also cultivates a more tailored and enjoyable experience for every guest, ultimately leading to greater loyalty and repeat visits.

What is GuestPilot?

GuestPilot is a cutting-edge, cloud-based solution that streamlines guest engagement and reservation handling for independent lodging options, including hotels, inns, resorts, hostels, and facilities that provide day passes. This platform offers automated responses through multiple channels like website chat, Instagram, Facebook Messenger, and phone, while also featuring a unified inbox and an efficient reservations system for staff members. It is designed to respond to guest questions in both English and Spanish, offering booking links that come pre-filled with selected dates and the number of guests, as well as supporting direct booking requests. Moreover, hotel staff can oversee day pass availability with established capacity limits, monitor payment confirmations, and provide QR-code menus, all while routing event or group inquiries to the right personnel. Available online, GuestPilot aims to boost the productivity of hospitality teams by merging inquiry management and booking tasks into one smooth workflow that seamlessly fits with their current guest service frameworks. This all-encompassing strategy not only simplifies operational processes but also enhances guest satisfaction by guaranteeing prompt and effective communication, ultimately fostering a more enjoyable experience for all visitors. With its robust features, GuestPilot stands out as an essential tool for contemporary hospitality management.

Media

Media

No images available

Integrations Supported

FLEXIPASS
Front
Maestro PMS
Stayntouch PMS
WebRezPro

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$8/room/month
Essentials costs $8 per room per month, with a $159 monthly minimum. Pro costs $13 per room per month, with a $359 monthly minimum. Onboarding is a one-time $590 fee, waived with annual billing, which includes two months free.

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Not specified

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Not specified

Company Facts

Organization Name

Go Moment

Date Founded

2010

Company Location

United States

Company Website

www.gomoment.com

Company Facts

Organization Name

Fuly

Date Founded

2020

Company Location

United States

Company Website

guestpilot.win/

Categories and Features

Conversational AI

Intent Recognition
On-Screen Chats
Pre-configured Bot

Guest Messaging

Not specified

SMS Marketing

2-Way Messaging
Contact Management
Mass Texting
Message Personalization
Mobile Keywords
Reporting/Analytics
Scheduled Messaging

Categories and Features

Guest Messaging

Not specified

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