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What is Jira Service Management?

Jira Service Management, previously known as Jira Service Desk, equips Dev/Ops teams to operate at a rapid pace, enabling them to swiftly adapt to business shifts while delivering exceptional service experiences for both customers and employees. Customize Jira Service Management to meet your unique requirements, allowing every team member—from IT to legal and HR—to establish a service desk in no time and scale it as necessary. Experience the benefits of providing outstanding service rapidly, free from the complexities and expenses often associated with traditional ITSM solutions. This open and collaborative platform facilitates work tracking across the entire organization. You can seamlessly connect issues in Jira and integrate data from various software development tools, enriching your IT support and operations teams with valuable contextual insights for immediate incident response, request management, and change implementation. Additionally, you can mitigate risks and enhance customer outcomes, expediting essential development tasks, reducing reliance on manual processes, and implementing changes swiftly while maintaining a comprehensive audit trail for each modification. By leveraging these capabilities, organizations can foster a more agile and efficient environment that ultimately leads to better service delivery.

What is Asset Management for Jira?

Asset Management for Jira (AMFJ) is a purpose-built solution that transforms Jira into a complete IT asset management hub. Instead of relying on manual spreadsheets, IT teams get a centralized system that links assets directly to Jira tickets, ensuring full traceability and faster resolution times. The tool provides complete asset histories, enabling proactive maintenance and trend analysis that can reduce costly failures. Its robust reporting engine empowers managers to drill deep into relevant metrics, from usage patterns to lifecycle timelines, and customize views for different operational needs. Automated alerts and date-based triggers help keep renewals, maintenance, and compliance tasks on track without constant manual oversight. Mobile-friendly QR code scanning allows quick asset updates in the field, while deep integrations with Microsoft Intune, Jamf Pro, Kandji, Okta, and Entra ID synchronize device and user records effortlessly. AMFJ’s lightweight architecture means teams can go from setup to full deployment in record time, without sacrificing flexibility or control. It’s trusted by hundreds of organizations worldwide for its cost-effectiveness, ease of adoption, and ability to integrate seamlessly into existing IT ecosystems. Real-world testimonials from IT leaders cite improvements in ticket resolution speed, reduction in administrative burden, and enhanced visibility into asset health. By embedding asset management directly into Jira, AMFJ delivers a streamlined, unified approach that empowers IT teams to operate with greater efficiency and precision.

Media

Media

No images available

Integrations Supported

Jira
Abacus
Aisera
Ambit
AnswerDock
Cherwell Software
Cognito Forms
DID Global
Ducky
Gearset
Guru
IriusRisk
Metric Insights
Microsoft Excel
MoboRaptors
MuleSoft Anypoint Platform
ProForma
Scroll Versions
Startquestion
Trello

Integrations Supported

Jira
Abacus
Aisera
Ambit
AnswerDock
Cherwell Software
Cognito Forms
DID Global
Ducky
Gearset
Guru
IriusRisk
Metric Insights
Microsoft Excel
MoboRaptors
MuleSoft Anypoint Platform
ProForma
Scroll Versions
Startquestion
Trello

API Availability

Has API

API Availability

Has API

Pricing Information

$20 per user per month
Free Trial Offered?
Free Version

Pricing Information

$10.00/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Atlassian

Date Founded

2002

Company Location

Australia

Company Website

www.atlassian.com

Company Facts

Organization Name

Asset Management for Jira

Date Founded

2025

Company Location

United States

Company Website

assetmanagementforjira.com

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

IT Alerting

Alert Noise Reduction
Alert Routing
Dynamic Notifications
Enriched Incident Context
Escalation Policies
Incident History Audit
Multi-User Alerting
Multiple Alert Types
On-Call Management
Rich HTML Email Notifications

IT Asset Management

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Categories and Features

IT Asset Management

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

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