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features
design
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What is JobCall?

We are optimizing the method of handling resident requests received via phone, starting with urgent maintenance concerns. Our platform automatically categorizes these requests according to the established escalation procedures for your property. After prioritization, JobCall swiftly assigns tasks to your on-site staff through calls and text notifications. You can monitor all the relevant information, designate staff members, and prioritize the response to each emergency request logged in our system. Managing the influx of leasing inquiries and resident calls poses a considerable challenge for property managers. Frequently, property managers and their teams find themselves occupied with tours, addressing resident issues, or unavailable during off-hours, which can result in missed calls and a cluttered voicemail inbox that necessitates significant time to organize. This situation can lead to lost leasing opportunities and a decline in resident satisfaction, ultimately affecting the overall effectiveness of property management practices. By tackling these challenges head-on, we strive to not only improve property management efficiency but also elevate the overall experience for residents, fostering a more responsive and supportive community.

What is Basic Online Service Desk / Help Desk?

Improve your capability to quickly respond to customer needs and cultivate their enthusiastic referrals, which will foster greater repeat business. Streamline the job and ticket creation process while ensuring accurate assignments and solutions through smart call suggestions. By leveraging structured templates, you minimize the need to repeatedly input the same information, thus accelerating ticket creation. With standardized responses aligned with the types of inquiries received, you can markedly enhance your first-call resolution rates. Moreover, you can automate the conversion of emails into calls, routing them to the appropriate team member. The system features escalation email notifications for newly assigned calls, overdue tasks, and outstanding assignments. You also have the option to export call data and key metrics to MS Excel for detailed analysis. The application facilitates product and issue analysis for effective quality control tracking, in addition to providing tools for monitoring costs, compensation, and revenues for financial reporting. Beyond that, our web-based Service Desk application is crafted to manage complex workflow routing, ensuring effective task management. This holistic strategy not only streamlines service delivery but also significantly boosts overall customer satisfaction, creating a win-win scenario for both the business and its clients.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Rex

Company Location

United States

Company Website

www.jobcall.com

Company Facts

Organization Name

Basic Business Systems

Date Founded

1979

Company Location

United Kingdom

Company Website

www.basiconline.net/saas-cloud-service-desk-x.html

Categories and Features

Maintenance Management

Asset Tracking
Billing & Invoicing
Calibration Management
Dispatch Management
Inventory Control
Inventory Management
Key & Lock Management
Mobile Access
Planning Calendar
Predictive Maintenance
Preventive Maintenance
Purchasing
Scheduling
Service History Tracking
Technician Management
Work Order Management

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

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