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What is JobWatch?

JobWatch provides a robust CRM that centralizes all customer data, giving you a complete and integrated view of every account, contact, location, and contract. This platform enhances efficiency for your back office team, allowing them to access customer information and histories almost instantaneously. Consequently, customer interactions can be managed swiftly and effectively, including the scheduling of new jobs and tracking all calls, tasks, and activities linked to each account. With JobWatch, overseeing contracts is a breeze; you can establish an unlimited variety of job types customized for each customer, including their agreed rates for labor, parts, delivery, and travel costs. This feature guarantees accurate billing and invoicing, protecting your revenue while boosting customer satisfaction levels. Furthermore, JobWatch CRM keeps an extensive record for every customer account, enabling quick retrieval of calls, tasks, activities, jobs, invoices, and essential documents, such as completed job cards, which supports enhanced decision-making and service delivery. The integration of these functions not only streamlines operations but also fosters stronger relationships with customers by ensuring their needs are met effectively.

What is CallWatchPro?

7twenty's CallWatchPro fosters a culture focused on customer satisfaction. Specifically tailored for businesses managing service and sales calls without a dedicated call center, CallWatchPro minimizes the demand for managerial oversight while enhancing customer experience. This innovative tool enables supervisors to track the performance of all employees interacting with customers based on established KPIs, offering valuable real-time insights. Consequently, managers can consistently enhance customer service and streamline internal communication processes. The outcome is a significant reduction in repetitive inquiries, leading to improved organizational efficiency and better financial outcomes. Additionally, the platform empowers employees by providing them with the tools they need to excel in their interactions.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

$35 per user per month

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS
Linux

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support

Training Options

Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Orbital Solutions

Company Location

Australia

Company Website

www.orbitalsolutions.com.au

Company Facts

Organization Name

7twenty

Date Founded

2007

Company Location

Israel

Company Website

callwatch.pro/

Categories and Features

Workforce Management

Contractor Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Categories and Features

Call Recording

Not specified

Call Tracking

Not specified

IVR

Not specified

Telephony

Not specified

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