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What is JustRelate CRM?

JustRelate CRM is a comprehensive customer relationship management platform built for SMEs and mid-market organizations. The system provides a unified hub for managing all customer-facing operations across marketing, sales, and service departments. Core Functionality: Contact and activity management form the foundation, enabling centralized storage of customer data, enterprise structures, and interaction histories. Lead management capabilities support targeted prospecting, while opportunity tracking and quote generation streamline the sales pipeline. Contract and project management features accommodate complex B2B sales cycles. Sales & Marketing Operations: The platform delivers sales funnel analysis, forecast modeling, and performance dashboards. Marketing teams benefit from campaign planning, event management, email marketing integration, and GDPR-compliant contact list management. Automated workflows enhance productivity across departments. Service Excellence: Comprehensive service module includes ticketing, maintenance scheduling, resource planning, and knowledge management with FAQs and error code databases. Mobile & Integration: Native mobile applications (iOS, Android, Windows) provide field access to contacts, tasks, appointments, and service data. The platform integrates with ERP systems (SAP, abas, PSIpenta), email clients (Outlook, Lotus Notes), and third-party applications via REST-API and web services. Deployment & Administration: Choose cloud hosting in Germany or on-premises installation. Multi-language, multi-currency support enables international operations. Granular access controls, process customization, and scalable n-tier architecture accommodate growing organizations.

What is FirstGen?

FirstGen serves as NTT DATA's cutting-edge response to the challenges faced by property and casualty insurance providers. This sophisticated, online policy management system covers all facets of the insurance lifecycle, ranging from the initial sales efforts to the ultimate financial reconciliations. Tailored to accommodate the varied requirements of the insurance industry, FirstGen supports every category of P&C insurance. It utilizes a wide variety of parameters, tables, and rule engines to streamline product setups, including the establishment of rating and authorization thresholds. By externalizing its business logic, any necessary changes can be executed quickly without the need for programming adjustments. Renowned for its flexibility and capacity for growth, FirstGen can be deployed swiftly to align with organizational demands. Additionally, it can process transactions in various currencies and provides support for multiple languages. Offered by NDFS, FirstGen Cloud guarantees thorough oversight of key insurance functions, showcasing OPEN APIs and integrated services that enrich user interactions across a multitude of digital platforms. Moreover, the system boasts an intuitive interface, ensuring accessibility for both insurers and policyholders, fostering a seamless experience throughout the insurance process. Ultimately, FirstGen stands as an essential tool for modern insurers striving to enhance efficiency and customer satisfaction.

Media

Media

Integrations Supported

CleverReach
Inxmail
JustRelate Web Builder
Neoletter

Integrations Supported

CleverReach
Inxmail
JustRelate Web Builder
Neoletter

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

JustRelate Group

Date Founded

1989

Company Location

Germany

Company Website

www.justrelate.com/justrelate-crm-app

Company Facts

Organization Name

NTT DATA FA Insurance Systems

Date Founded

1988

Company Location

Singapore

Company Website

www.nttdata-ndfs.com/images/resource/FirstGen%20Cloud%20General%20(P&C)%20Insurance%20Software%20Solution.pdf

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Categories and Features

Insurance Agency

Claims Management
Commission Management
Contact Management
Document Management
Insurance Rating
Life & Health
Policy Management
Property & Casualty
Quote Management

Insurance Policy

Cancellation Tracking
Claims Tracking
Policy Generation
Policy Issuance
Policy Processing
Quotes / Estimates
Rating Engine
Reinstatement Tracking
Reinsurance Administration
Renewal Management
Underwriting Management

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Mechsoft Digital Technologies Pvt. Ltd.