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What is KVS Financial Management?

Springbrook's Cirrus offers a holistic cloud-based financial solution that is specifically designed to meet the unique needs of local government agencies. Its advanced automation capabilities enable personnel to focus on strategic goals while providing secure remote access from any device. The incorporation of Tableau makes reporting and analysis straightforward, featuring a comprehensive library of preconfigured reports accessible to all Cirrus users. By adopting Springbrook Software, agencies can dramatically decrease the time allocated to manual budget management and financial planning, as it is the only globally deployed system crafted for local governmental requirements. Clients have noted up to a 50% reduction in time spent due to improved efficiencies in forecasting personnel costs, automated budgeting procedures, and enhanced managerial reporting. Furthermore, our intuitive data platform allows users to design complex dashboards and reports, ensuring immediate access to unified data for informed decision-making. This cutting-edge methodology not only boosts operational productivity but also enhances financial transparency throughout different departments, fostering a culture of accountability and informed management. As a result, local agencies can optimize resource allocation and improve their overall fiscal health.

What is Cirrus Contact Center?

No matter the scale of your contact center, Cirrus Contact Center delivers an all-encompassing cloud solution aimed at transforming your customer service experience significantly. Thanks to a flexible pay-as-you-go pricing model, you can start enjoying the advantages of Cirrus Contact Center immediately. We work closely with you to customize your customer service approach, ensuring it is perfectly suited to your unique requirements. Our solution is fine-tuned to meet your precise needs, allowing you to choose the essential features and smoothly integrate them into your existing system. Your customers will quickly recognize the improvements in their interactions with your team. Furthermore, our cloud-based recording technology removes the burden of expensive call and contact recording systems, as we securely archive your communications in the cloud, making them easily accessible from any device and location. This innovative approach empowers you to handle customer interactions with unparalleled efficiency and convenience, revolutionizing the way you engage with your clientele. Ultimately, Cirrus Contact Center is committed to enhancing your service delivery and ensuring customer satisfaction.

Media

Media

Integrations Supported

Avaya Cloud Office
Cisco Nexus Dashboard Fabric Controller
Conversocial
Facebook
Facebook Messenger
Inclarity
Microsoft Dynamics 365
Oracle B2C Service
Salesforce
ServiceNow
Skype
USU Hybrid Cloud Management
X (Twitter)
Zendesk

Integrations Supported

Avaya Cloud Office
Cisco Nexus Dashboard Fabric Controller
Conversocial
Facebook
Facebook Messenger
Inclarity
Microsoft Dynamics 365
Oracle B2C Service
Salesforce
ServiceNow
Skype
USU Hybrid Cloud Management
X (Twitter)
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

KVS Information Systems

Date Founded

1969

Company Location

United States

Company Website

www.kvsinfo.com

Company Facts

Organization Name

Cirrus

Date Founded

2011

Company Location

United Kingdom

Company Website

www.cirrusresponse.com

Categories and Features

Government

Budgeting & Forecasting
Code Enforcement
Compliance Management
Fixed Asset Management
Inventory Management
License Issuance
Permit Issuance
Purchasing & Receiving
Self Service Portal
Taxation & Assessment
Utility Billing
Work Order Management

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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