Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • Guru Reviews & Ratings
    3,514 Ratings
    Company Website
  • Pylon Reviews & Ratings
    58 Ratings
    Company Website
  • Interfacing Enterprise Process Center (EPC) Reviews & Ratings
    56 Ratings
    Company Website
  • Zendesk Reviews & Ratings
    7,600 Ratings
    Company Website
  • MyHub Intranet Software Reviews & Ratings
    67 Ratings
    Company Website
  • Axero Reviews & Ratings
    201 Ratings
    Company Website
  • ManageEngine ServiceDesk Plus Reviews & Ratings
    1,649 Ratings
    Company Website
  • Docket Reviews & Ratings
    53 Ratings
    Company Website
  • Serviceaide Reviews & Ratings
    141 Ratings
    Company Website
  • QueryPal Reviews & Ratings
    2 Ratings
    Company Website

What is Kaleo?

Our effective methodology boosts your knowledge base by recognizing the common questions users tend to ask and then developing clear, straightforward answers. We actively monitor tickets to identify recurring queries, ensuring your knowledge base is consistently refreshed. IT tickets act as valuable indicators of user inquiries, which we analyze to emphasize those that could have been addressed through self-service options, including 'how-tos' and a variety of Tier 1 issues. By leveraging sophisticated machine learning classifiers, we organize self-service tickets according to more than 1000 ontologies, classifying them by type of inquiry. These organized categories are ranked based on how frequently they occur, enabling us to highlight the most crucial FAQs effectively. We perform stringent quality control on response segments prior to linking them with the respective FAQs. After finalizing this process, the curated questions and answers are ready to be seamlessly integrated into your knowledge base, significantly improving user experience and promoting self-service capabilities. This structured approach not only facilitates easier access to vital information but also empowers users to independently discover solutions, thereby fostering a more efficient support ecosystem. As a result, organizations can benefit from reduced support costs and enhanced user satisfaction.

What is HelpDocs?

Knowledge bases achieve their maximum potential when you concentrate on developing exceptional self-service content. HelpDocs is equipped with all the necessary tools, enabling you to dedicate more time to offering tailored support to customers who need it. Over the years, our search algorithm has been refined to ensure that you don’t have to worry about it. The search function is user-friendly and delivers results without typographical errors. With the HelpDocs platform's Showcase feature, you can explore the full range of possibilities. Online retailers have the capability to assist customers with shipping inquiries, while software solutions can facilitate blockchain storage. Thanks to advanced caching, intelligent integrations, and SEO-driven templates, your customers can swiftly find the answers they seek, as can your customer support team. We continually strive to push technological boundaries, creating templates that are not only accessible but also flexible and user-friendly. Experience it all firsthand, and see how it can transform your customer engagement.

Media

Media

Integrations Supported

Crowdin
Desktop.com
Front
Hyperping
Pendo
Quickwork
Shift
Signals
Simpo
elevio

Integrations Supported

Crowdin
Desktop.com
Front
Hyperping
Pendo
Quickwork
Shift
Signals
Simpo
elevio

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$25 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Kaleo Software

Date Founded

2013

Company Location

United States

Company Website

www.kaleosoftware.com

Company Facts

Organization Name

HelpDocs

Company Location

United Kingdom

Company Website

www.helpdocs.io

Categories and Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Categories and Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Popular Alternatives

Popular Alternatives

Malcolm! Reviews & Ratings

Malcolm!

Acknowledgement