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What is Kandid?

Kandid is a cutting-edge, AI-powered sales assistant designed to serve as the ultimate online salesperson on your direct-to-consumer platform. This assistant is delivered through a customizable 3D avatar widget that comprehensively understands your product range, frequently asked questions, blog posts, and PDF resources, facilitating authentic, consultative interactions that guide visitors from initial interest to purchase. It can assist customers in deciphering technical specifications, comparing various models, addressing compatibility concerns, recommending accessories, and navigating common usage scenarios effectively. Brands that have adopted Kandid have seen extraordinary results, including a staggering 300% increase in average conversion rates, a fourfold expansion of their customer base, a daily savings of five hours for each sales representative, a 10% boost in return on ad spend, a 23% enhancement in average order value, and session lengths that are 80% longer. Built on a foundation of high-quality, carefully crafted sales dialogue training, Kandid seamlessly aligns with your brand's identity while delivering measurable revenue growth through its integrated session tracking and analytical capabilities, ensuring that each interaction is both impactful and purposeful. This holistic strategy not only elevates customer satisfaction but also significantly optimizes the efficiency of your entire sales process, empowering your team to focus on strategic growth initiatives. Additionally, the adaptability of Kandid ensures it can evolve with your brand's needs, constantly refining its approach to meet changing market demands.

What is Heyday AI?

Heyday offers a Conversational AI platform specifically designed for the retail industry, merging advanced AI capabilities with a personal touch to ensure exceptional customer experiences. This online sales assistant operates around the clock, effectively capturing, engaging, and converting potential leads. By integrating with your product catalog, Heyday customizes customer interactions on your website, delivering personalized search results and recommendations. Your staff will only be alerted when customers are prepared to finalize their purchases, enhancing efficiency. With AI at its core, Heyday cultivates an unparalleled personal shopping experience for users. If you find yourself overwhelmed by repetitive customer service inquiries, Heyday's robust Conversational AI technology can streamline these requests, freeing up your team's time for more valuable interactions. Consequently, this allows your associates to concentrate on meaningful customer conversations while the chatbot manages the routine tasks seamlessly. Embracing Heyday can transform the way you approach customer service in your retail business.

Media

Media

Integrations Supported

Brevo
Constant Contact
Google Business Messages
Google Business Profile
Google Maps
Instagram
Klaviyo
Lightspeed eCommerce
Magento
Mailchimp
NetSuite
PrestaShop
Reflektion
SAP Business One
Salesforce
Salesforce Commerce Cloud
Shopify
Shopify Plus
WhatsApp
X (Twitter)

Integrations Supported

Brevo
Constant Contact
Google Business Messages
Google Business Profile
Google Maps
Instagram
Klaviyo
Lightspeed eCommerce
Magento
Mailchimp
NetSuite
PrestaShop
Reflektion
SAP Business One
Salesforce
Salesforce Commerce Cloud
Shopify
Shopify Plus
WhatsApp
X (Twitter)

API Availability

Has API

API Availability

Has API

Pricing Information

$99 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Kandid

Date Founded

2024

Company Location

United States

Company Website

kandid.ai/

Company Facts

Organization Name

Hootsuite

Date Founded

2008

Company Location

Canada

Company Website

heyday.ai

Categories and Features

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Complaint Management

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Conversational Marketing

Appointment Scheduling
Audience Segmentation
Chatbot
Email Automation
Group Messaging
Human Handover
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Product Recommendations
Video Chat

Customer Communications Management

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Lead Capture

Business Card / Badge Scanning
Dashboard
Data Extraction
Lead Distribution
Lead Notifications
Lead Nurturing
Lead Qualification
Lead Scoring
Online Forms

Lead Generation

Contact Discovery
Contact Import/Export
Lead Capture
Lead Database Integration
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Visitor Identification

Lead Nurturing

A/B Testing
Campaign Management
Drip Campaigns
Lead Capture
Lead Notifications
Lead Scoring
Lead Segmentation
Performance Metrics
Personalization
Pipeline Management

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

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