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What is Karley?

Karley is an innovative AI shopping assistant designed to boost ecommerce site conversion rates by addressing customer questions, aiding in product discovery, and assisting throughout the checkout experience. This always-on AI conversion tool integrates effortlessly into websites with a straightforward setup and autonomously adjusts based on the site’s content, available products, and customer engagement. Once implemented, Karley thoroughly analyzes the website to gather insights about the business, allowing it to provide accurate and context-aware responses to visitors' inquiries in real time. Unlike traditional scripted chatbots, this solution utilizes conversational AI to resolve the common concerns that often prevent shoppers from completing their purchases, effectively guiding them from doubt to confident buying decisions. Additionally, Karley's capacity for continuous learning and enhancement not only supports individual customers but also plays a significant role in fostering the overall success and expansion of the ecommerce platform. In this way, it ensures that both the business and its customers benefit from a more engaging and efficient shopping experience.

What is Copilot Checkout?

Microsoft has unveiled two cutting-edge AI-driven commerce features, Copilot Checkout and Brand Agents, designed to optimize the customer journey from the initial search to the final purchase. These innovations enable users to explore, assess, and complete transactions all within an AI chat interface, ensuring that merchants maintain control over sales and customer communications. Copilot Checkout enhances the shopping experience by integrating a smooth conversational interface for both shopping and payment processes into the Microsoft Copilot AI platform, allowing customers to ask about products, receive customized suggestions, and finalize transactions without needing to leave the chat, with payment facilitated by trusted partners like PayPal, Shopify, and Stripe. On the other hand, Brand Agents act as AI shopping assistants that can be deployed on merchants' websites, initially through platforms such as Shopify and Microsoft Clarity, delivering personalized and brand-focused support, responding to customer inquiries in a manner that reflects the brand's unique voice, and helping visitors navigate products and resolve any concerns. This powerful combination of features not only enhances the overall shopping experience but also enables brands to retain their identity while connecting with customers more effectively, ultimately fostering a deeper relationship between consumers and retailers. As the landscape of e-commerce evolves, these tools represent a significant step forward in leveraging AI to enhance customer engagement and streamline transactions.

Media

Media

Integrations Supported

Microsoft Clarity
Microsoft Copilot
PayPal
Shopify
Stripe

Integrations Supported

Microsoft Clarity
Microsoft Copilot
PayPal
Shopify
Stripe

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Karley

Company Location

United States

Company Website

www.karley.ai/

Company Facts

Organization Name

Microsoft

Date Founded

1975

Company Location

United States

Company Website

about.ads.microsoft.com/en/blog/post/january-2026/conversations-that-convert-copilot-checkout-and-brand-agents

Categories and Features

Categories and Features

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