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What is Kayana WhatsApp Ordering?

Kayana WhatsApp Ordering, also referred to as AskKay, is a groundbreaking cloud-based solution designed specifically for restaurants, cafés, takeaways, and various hospitality establishments. This platform allows patrons to browse the menu, select their preferred items, and place orders for delivery, collection, takeaway, or in-house dining, all while sending a user-friendly checkout link through WhatsApp to simplify payment without requiring extra applications or account setups. An AI-powered order assistant takes care of customer questions, helps in assembling the order basket, offers details about menu options, and can suggest additional items to elevate the dining experience. Businesses can easily link this service with Kayana EPOS, which ensures menus and pricing are kept up-to-date automatically and that incoming orders are processed smoothly through their current point-of-sale systems. Furthermore, operators can personalize order types, create QR-code access points, and assign specific WhatsApp numbers for their business, while customers receive timely updates regarding their order status through chat notifications. This innovative service is designed for those in the hospitality industry who want to optimize direct orders and enhance customer interactions via WhatsApp, effectively complementing their traditional in-store operations. By adopting such a system, businesses can not only improve customer convenience but also create a more interactive and enjoyable dining experience, ultimately leading to increased customer satisfaction and loyalty.

What is Akiracart?

AkiraCart is an expertly crafted online ordering platform tailored for businesses, allowing customers to conveniently choose between delivery, takeout, or dining in. With a myriad of features designed to draw in new clientele while keeping current customers engaged, you can enhance your service offerings. Our platform supports both delivery and catering options, while payment flexibility is ensured through the acceptance of cash and credit cards. Included is a Kitchen Display System, along with an email marketing system to keep your customers informed. We also provide SEO tools and integration with Square POS, with additional integrations on the horizon. There are no limits on the number of orders or menu items you can manage, and customers can benefit from various coupons and rewards. Additional features such as fundraising and donation capabilities, alongside the option for online job applications, enhance community engagement. With an impressive uptime of 99%, you can trust in our reliability, and we offer a free professional design along with ongoing updates and support. As our platform continues to evolve, we are consistently adding new features to ensure you have the latest tools at your disposal.

Media

Media

Integrations Supported

WhatsApp

Integrations Supported

DoorDash
Google Analytics
PayPal
Square POS
Stripe

API Availability

Has API

API Availability

Pricing Information

1.25% + £0.10/order
No setup fee, monthly subscription or contract. UK debit and credit cards incur a processing fee of 1.25% + £0.10 per paid order; other cards incur 2.75% + £0.20 per order. An optional EPOS pack costs £300 one time.

Pricing Information

4% per order
- We take our cut from sub-totals and service charges only.
- Accept cash for free.
- Option to pass our fee and your payment processor's fee to your customers.
Free Version

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Not specified

Company Facts

Organization Name

Kayana for Business

Date Founded

2021

Company Location

United Kingdom

Company Website

kayanaforbusiness.com/uk/products/whatsapp-ordering/

Company Facts

Organization Name

Akiracart

Date Founded

2021

Company Location

United States

Company Website

akiracart.com

Categories and Features

Online Ordering

Not specified

Categories and Features

Online Ordering

Menu / Product View
Mobile Ordering
Reporting / Analytics
Rewards / Loyalty Program
Secure Payment Processing
Store Locator
White-Label

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