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What is Kayana WhatsApp Ordering?

Kayana WhatsApp Ordering, also referred to as AskKay, is a groundbreaking cloud-based solution designed specifically for restaurants, cafés, takeaways, and various hospitality establishments. This platform allows patrons to browse the menu, select their preferred items, and place orders for delivery, collection, takeaway, or in-house dining, all while sending a user-friendly checkout link through WhatsApp to simplify payment without requiring extra applications or account setups. An AI-powered order assistant takes care of customer questions, helps in assembling the order basket, offers details about menu options, and can suggest additional items to elevate the dining experience. Businesses can easily link this service with Kayana EPOS, which ensures menus and pricing are kept up-to-date automatically and that incoming orders are processed smoothly through their current point-of-sale systems. Furthermore, operators can personalize order types, create QR-code access points, and assign specific WhatsApp numbers for their business, while customers receive timely updates regarding their order status through chat notifications. This innovative service is designed for those in the hospitality industry who want to optimize direct orders and enhance customer interactions via WhatsApp, effectively complementing their traditional in-store operations. By adopting such a system, businesses can not only improve customer convenience but also create a more interactive and enjoyable dining experience, ultimately leading to increased customer satisfaction and loyalty.

What is Buddi?

Empower your customers to view your menu, place orders, and finalize payments seamlessly on your website. Studies have demonstrated that integrating embedded menus can significantly increase sales and elevate the average order value, with the installation process taking less than ten minutes. This way, patrons can effortlessly explore your food options, pay for their chosen items, and receive their meals directly at home. We supply all the essential resources to make this transition smooth and efficient. With user-friendly interactive tablet menus, the shopping experience becomes more accessible, allowing customers to browse your entire menu, personalize their orders, and complete their purchases with just a few clicks. Buddi ensures real-time synchronization with your inventory, showing customers only the available products. We also take care of preloading product details, including images and descriptions, which saves you valuable time. Furthermore, we collect analytics that provide insights into top-selling items, average order values, and other vital metrics to assist you in refining your sales approach. Moreover, Buddi exclusively markets its services in environments restricted by age, such as appropriate websites or physical venues, which helps ensure that your products reach the intended audience effectively. This strategic focus not only maximizes your outreach but also enhances the overall customer experience.

Media

Media

Integrations Supported

WhatsApp

Integrations Supported

Cova
Greenline
Merrco
Profitek POS
Shopify
barnetPOS

API Availability

Has API

API Availability

Pricing Information

1.25% + £0.10/order
No setup fee, monthly subscription or contract. UK debit and credit cards incur a processing fee of 1.25% + £0.10 per paid order; other cards incur 2.75% + £0.20 per order. An optional EPOS pack costs £300 one time.

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Kayana for Business

Date Founded

2021

Company Location

United Kingdom

Company Website

kayanaforbusiness.com/uk/products/whatsapp-ordering/

Company Facts

Organization Name

Buddi

Date Founded

2017

Company Location

Canada

Company Website

buddi.io

Categories and Features

Online Ordering

Not specified

Categories and Features

Cannabis

Not specified

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