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What is Kayana WhatsApp Ordering?

Kayana WhatsApp Ordering, also referred to as AskKay, is a groundbreaking cloud-based solution designed specifically for restaurants, cafés, takeaways, and various hospitality establishments. This platform allows patrons to browse the menu, select their preferred items, and place orders for delivery, collection, takeaway, or in-house dining, all while sending a user-friendly checkout link through WhatsApp to simplify payment without requiring extra applications or account setups. An AI-powered order assistant takes care of customer questions, helps in assembling the order basket, offers details about menu options, and can suggest additional items to elevate the dining experience. Businesses can easily link this service with Kayana EPOS, which ensures menus and pricing are kept up-to-date automatically and that incoming orders are processed smoothly through their current point-of-sale systems. Furthermore, operators can personalize order types, create QR-code access points, and assign specific WhatsApp numbers for their business, while customers receive timely updates regarding their order status through chat notifications. This innovative service is designed for those in the hospitality industry who want to optimize direct orders and enhance customer interactions via WhatsApp, effectively complementing their traditional in-store operations. By adopting such a system, businesses can not only improve customer convenience but also create a more interactive and enjoyable dining experience, ultimately leading to increased customer satisfaction and loyalty.

What is Cassa in Cloud?

Design the layout of your establishment and outline the various rooms it includes. Instantly assess the status of tables, determining whether they are available or occupied, and check the number of seats that are open to ensure a more efficient service experience for your guests. Eliminate paper waste by utilizing Cassa in Cloud, which provides a link or QR code that patrons can access to view your online menu. When customers click on this link or scan the QR code with their own devices, they will be able to explore your menu, complete with appealing images of each dish, detailed descriptions, and pricing. Allow customers to make payments entirely online, using their cards or direct debit options, including through their smartphones. They can easily scan the QR code on the pre-account document, eliminating the need for any app downloads! At the end of their experience, you can create a pre-account with a QR code through Cassa in Cloud to streamline digital payments directly from customers' smartphones. This forward-thinking method not only improves the overall customer experience but also optimizes the payment process for your venue, making it more efficient and user-friendly. By embracing this technology, you can elevate customer satisfaction and reduce operational inefficiencies.

Media

Media

Integrations Supported

WhatsApp

Integrations Supported

Axis LMS
Flipdish
Nekton.ai

API Availability

Has API

API Availability

Has API

Pricing Information

1.25% + £0.10/order
No setup fee, monthly subscription or contract. UK debit and credit cards incur a processing fee of 1.25% + £0.10 per paid order; other cards incur 2.75% + £0.20 per order. An optional EPOS pack costs £300 one time.

Pricing Information

€35 per month

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Mac

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

Kayana for Business

Date Founded

2021

Company Location

United Kingdom

Company Website

kayanaforbusiness.com/uk/products/whatsapp-ordering/

Company Facts

Organization Name

CassaNova

Company Website

www.cassaincloud.it/ristorante/

Categories and Features

Online Ordering

Not specified

Categories and Features

Point of Sale

Not specified

Restaurant POS

Not specified

Retail Management

Not specified

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