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What is Kayana WhatsApp Ordering?

Kayana WhatsApp Ordering, also referred to as AskKay, is a groundbreaking cloud-based solution designed specifically for restaurants, cafés, takeaways, and various hospitality establishments. This platform allows patrons to browse the menu, select their preferred items, and place orders for delivery, collection, takeaway, or in-house dining, all while sending a user-friendly checkout link through WhatsApp to simplify payment without requiring extra applications or account setups. An AI-powered order assistant takes care of customer questions, helps in assembling the order basket, offers details about menu options, and can suggest additional items to elevate the dining experience. Businesses can easily link this service with Kayana EPOS, which ensures menus and pricing are kept up-to-date automatically and that incoming orders are processed smoothly through their current point-of-sale systems. Furthermore, operators can personalize order types, create QR-code access points, and assign specific WhatsApp numbers for their business, while customers receive timely updates regarding their order status through chat notifications. This innovative service is designed for those in the hospitality industry who want to optimize direct orders and enhance customer interactions via WhatsApp, effectively complementing their traditional in-store operations. By adopting such a system, businesses can not only improve customer convenience but also create a more interactive and enjoyable dining experience, ultimately leading to increased customer satisfaction and loyalty.

What is Chefzi?

Chefzi serves as an online ordering solution tailored for restaurants, cafés, and takeaways throughout the UK. This platform allows food businesses to present a digital menu and seamlessly accept direct orders for pickup, delivery, or scheduled service. Restaurant teams can manage menu items, personalize options, set business hours, designate delivery areas, and outline order protocols, while incoming requests are promptly shown on the Chefzi app for staff, ensuring quick acceptance and updates regarding preparation times. The platform includes user-friendly ordering interfaces, giving customers the choice of using a dedicated Chefzi web address or integrating ordering functions into their current websites. Additionally, it supports QR code ordering for diners at tables and enables secure online card payments through Stripe for qualifying plans. Restaurants gain access to detailed order receipts and daily sales summaries, along with support for migrating their menus from other platforms. Chefzi is specifically designed for independent food operators in the UK seeking a more efficient direct ordering method, whether as a supplement to or a substitute for third-party delivery solutions. With its innovative features, this platform not only improves customer interaction but also significantly enhances operational efficiency for food establishments. Moreover, by streamlining the ordering process, Chefzi allows restaurants to focus on delivering exceptional dining experiences.

Media

Media

Integrations Supported

WhatsApp

Integrations Supported

Stripe

API Availability

Has API

API Availability

Pricing Information

1.25% + £0.10/order
No setup fee, monthly subscription or contract. UK debit and credit cards incur a processing fee of 1.25% + £0.10 per paid order; other cards incur 2.75% + £0.20 per order. An optional EPOS pack costs £300 one time.

Pricing Information

£39/month
The plan costs £39 per location per month with annual billing or £49 per location per month with monthly billing. Prices exclude VAT. The first month is free, and there is no setup fee.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

Kayana for Business

Date Founded

2021

Company Location

United Kingdom

Company Website

kayanaforbusiness.com/uk/products/whatsapp-ordering/

Company Facts

Organization Name

Chefzi

Date Founded

2018

Company Location

United Kingdom

Company Website

chefzi.co.uk

Categories and Features

Online Ordering

Not specified

Categories and Features

Online Ordering

Not specified

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