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What is Kayana WhatsApp Ordering?

Kayana WhatsApp Ordering, also referred to as AskKay, is a groundbreaking cloud-based solution designed specifically for restaurants, cafés, takeaways, and various hospitality establishments. This platform allows patrons to browse the menu, select their preferred items, and place orders for delivery, collection, takeaway, or in-house dining, all while sending a user-friendly checkout link through WhatsApp to simplify payment without requiring extra applications or account setups. An AI-powered order assistant takes care of customer questions, helps in assembling the order basket, offers details about menu options, and can suggest additional items to elevate the dining experience. Businesses can easily link this service with Kayana EPOS, which ensures menus and pricing are kept up-to-date automatically and that incoming orders are processed smoothly through their current point-of-sale systems. Furthermore, operators can personalize order types, create QR-code access points, and assign specific WhatsApp numbers for their business, while customers receive timely updates regarding their order status through chat notifications. This innovative service is designed for those in the hospitality industry who want to optimize direct orders and enhance customer interactions via WhatsApp, effectively complementing their traditional in-store operations. By adopting such a system, businesses can not only improve customer convenience but also create a more interactive and enjoyable dining experience, ultimately leading to increased customer satisfaction and loyalty.

What is EdgeServ POS?

At EdgeServ, we recognize the significance of an effectively designed menu for your restaurant's success, which is why we have seamlessly integrated it into our point-of-sale system. Our offerings, including an online web menu, online ordering, and dine-in ordering module, are not only fully integrated but also user-friendly for easy setup in your establishment. With the OLO Menu, patrons can conveniently scan a QR code to view the online menu anytime and from any location. Moreover, our online ordering system works hand in hand with the Point of Sale, providing a hassle-free experience for both staff and customers. For those who may not have time to upload images, we offer a solution that automatically creates an online ordering menu from your existing web menu, allowing you to add visuals at a later stage. Additionally, our platform features integrated customer loyalty programs, gift cards, coupons, and promotional tools, all aimed at enhancing customer satisfaction and boosting your business. By emphasizing these valuable features, we strive to empower your restaurant to flourish in a competitive landscape while ensuring customers have a delightful experience. This commitment to innovation and ease of use is what sets EdgeServ apart in the industry.

Media

Media

Integrations Supported

WhatsApp

Integrations Supported

Flipdish
Shogo

API Availability

Has API

API Availability

Pricing Information

1.25% + £0.10/order
No setup fee, monthly subscription or contract. UK debit and credit cards incur a processing fee of 1.25% + £0.10 per paid order; other cards incur 2.75% + £0.20 per order. An optional EPOS pack costs £300 one time.

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

iPhone
iPad
Mac

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Not specified

Company Facts

Organization Name

Kayana for Business

Date Founded

2021

Company Location

United Kingdom

Company Website

kayanaforbusiness.com/uk/products/whatsapp-ordering/

Company Facts

Organization Name

EdgeServ POS

Date Founded

2013

Company Location

United States

Company Website

www.edgeservpos.com

Categories and Features

Online Ordering

Not specified

Categories and Features

Restaurant POS

Not specified

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