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What is KePSLA?

KePSLA collaborates with hotels and the broader hospitality industry to deliver comprehensive guest feedback solutions, social listening tools, in-depth guest analytics, competitive monitoring, and insights into guest behavior. Our offerings empower clients to gain a deeper understanding of their patrons, enabling them to tailor products and services to meet specific needs. We stand by our promise of a 60-day ROI guarantee that ensures a measurable positive effect on your financial outcomes. By leveraging our solutions, businesses can inspire and enhance travel experiences while promoting customer loyalty. Additionally, our Review Intelligence tool enables you to elevate your brand's presence, manage your online reputation effectively, boost reviews on key platforms, and analyze guest feedback to assess departmental performance. In this ever-evolving market, staying ahead of trends and customer expectations is crucial for success.

What is IntuitiveStay?

IntuitiveStay™ provides a specialized platform designed for guest feedback and staff evaluation, specifically crafted for independent hospitality establishments. Guests can share their immediate impressions by scanning a unique QR code during their stay, which is analyzed using the Guest Connection Score™ (GCS™)—a tailored framework that measures emotional intelligence through four essential aspects: Empathy, Resilience, Anticipation, and Recognition. In cases of low scores, staff receive instant notifications, enabling them to resolve issues before the guest departs, which helps to prevent negative feedback on review sites like Google and TripAdvisor. On the other hand, when visitors leave positive ratings, the system prompts them to share their thoughts publicly while the experience remains fresh in their minds. The dashboard available to owners contains real-time GCS™ data, daily summaries, and comparisons of guest ratings with staff self-assessments, highlighting the Reputation Gap between perceived services and the actual quality provided. This platform is designed for ease of use, requiring no integration with property management systems or introductory calls, making it accessible for operators. By implementing this forward-thinking strategy, the platform not only improves guest satisfaction but also boosts staff performance, ultimately contributing to a more successful hospitality experience. This emphasis on real-time feedback fosters a culture of continuous improvement within the business.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$27.99
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

KePSLA

Date Founded

2016

Company Location

India

Company Website

www.kepsla.com

Company Facts

Organization Name

IntuitiveStay

Date Founded

2026

Company Location

United Kingdom

Company Website

www.intuitivestay.com

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Reputation Management

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Categories and Features

Reputation Management

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

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