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What is Keepcon?

Keepcon places a strong emphasis on text-based interactions across digital platforms, ensuring effective engagement with customers and users. Recognizing that each sector requires prompt and accurate information customized to its unique demands, we centralize all digital communications within our service framework. This strategy not only lowers operational costs but also boosts the overall efficiency of contact centers. By integrating cutting-edge artificial intelligence with the skills of a diverse team of linguists focused on semantics, Keepcon develops innovative solutions that enable the automated handling of significant information volumes. This capability supports the precise categorization of content and colloquial language in Spanish, Portuguese, and English. Furthermore, by unifying all customer service digital channels into a single platform, we provide faster and more effective responses to customer inquiries and complaints, while AI technology assists our operators in improving their performance. Consequently, our methodology revolutionizes customer service interactions, rendering them more efficient and responsive than ever before, ultimately enhancing user satisfaction.

What is Conscia?

Effortlessly synchronize data and experiences across an array of channels and technological frameworks. Customers interact with your brand through various platforms such as mobile devices, websites, and email communications. Learn how Conscia collects, unifies, and enhances customer information from multiple sources to create a comprehensive view that is readily available to all applications via real-time APIs. Content can be disseminated through a variety of CMS platforms and enterprise systems. Investigate how our cutting-edge headless CMS offers a unified perspective of all your content within a single, centralized interface, enriching existing assets while facilitating the generation of new material. Context includes the channel of customer interaction, along with their immediate location, intentions, and viewpoints. Discover how Conscia empowers marketers with both rule-based and algorithmic strategies to influence what customers see depending on their current context. This method not only provides marketers with increased control but also reduces their reliance on IT resources, promoting a more flexible and responsive marketing landscape. In this way, businesses can adapt to evolving customer needs more swiftly and effectively.

Media

Media

Integrations Supported

Rivery

Integrations Supported

Rivery

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Keepcon

Date Founded

2008

Company Location

Argentina

Company Website

keepcon.com/en/

Company Facts

Organization Name

Conscia

Date Founded

2016

Company Location

Canada

Company Website

conscia.ai

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Categories and Features

Content Management

Audio Content
Customizable Templates
Document Indexing
E-forms
Full Text Search
Image Editor
SEO Management
Text Editor
Version Control
Video Content
Website Management

Customer Data Platforms (CDP)

Behavioral Analytics
Campaign Management
Customer Profiles
Customer Segmentation
Data Integration
Data Matching
GDPR Compliance
Personalization
Predictive Modeling

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Digital Experience Platforms (DXP)

Alerts / Notifications
Auto-Tagging
Blogs
Calendar
Content Modeling
Digital Asset Management
File Sharing
Form Builder
Forums / Message Boards
Headless CMS
Knowledge Base
Performance Monitoring
Personalization / Segmentation
Reporting / Analytics
Surveys / Polls
Templates
User Management / Permissions
Version Control
Wiki
Workflow Management

Enterprise Search

AI / Machine Learning
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics
eDiscovery

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