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Ratings and Reviews 0 Ratings
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What is Kilterly?
Building and sustaining strong customer relationships is crucial for improving customer loyalty and lowering acquisition expenses. Kilterly is instrumental in fostering long-lasting connections with customers. Our sophisticated data analysis engine distinguishes between engaged customers, those who are apathetic, and those who might be inclined to leave. We have developed a unique survey tool designed specifically for customer success, which employs a groundbreaking approach to measure customer sentiment based on their feedback. By utilizing the Net Promoter Score (NPS), we enable you to consistently and subtly evaluate the likelihood of your customers recommending your business or product. Furthermore, Kilterly's automated communication features allow you to create campaigns and oversee tasks, enhancing both customer onboarding and the nurturing of ongoing relationships. Our platform also offers the capability to target specific customer segments at the most strategic times, employing various criteria for segmentation. This enables you to effectively organize your team's workflow, ensuring that each interaction with customers is both significant and impactful. Ultimately, Kilterly not only deepens your insight into customer preferences but also provides you with the necessary tools to address their needs proactively, significantly improving overall customer satisfaction.
What is Akita?
Managing customer relationships can be a complex endeavor, yet Akita simplifies this by acting as a central repository for all customer data, activities, and performance indicators. By trying Akita, you can enjoy a more engaged and flourishing customer base. With this tool, you can set unlimited alerts that inform you when a customer is at risk of churning or ready for upselling opportunities. You also have the ability to create dynamic segments for your customers, enabling you to tailor your Customer Success strategies to match the unique requirements of each individual client. Pre-defined workflows can be triggered based on customer behaviors or attributes, allowing you to handle tasks and communications directly from your email inbox. This automation of Customer Success tasks not only saves time but also allows you to concentrate on more strategic initiatives. Additionally, Akita features a user-friendly Customer Success planner that makes it easy to organize, schedule, and manage your tasks, thereby boosting your daily operational efficiency. Akita also provides exceptional Customer Health Scoring, giving you immediate insights into each customer's well-being and enabling swift, informed decision-making. By adopting this holistic approach, your customer management becomes not only simpler but also significantly more effective in fostering growth and enhancing retention rates. Ultimately, with Akita, you can create a more proactive and responsive customer engagement strategy that drives long-term success.
Integrations Supported
Freshdesk
Intercom
Mailgun
Pipedrive
Zendesk
HubSpot CRM
HubSpot Customer Platform
Integrations Supported
Freshdesk
Intercom
Mailgun
Pipedrive
Zendesk
Cheddar
FreeAgent
Harvest
API Availability
API Availability
Pricing Information
$399.00/month
Kilterly offers three pricing tiers based on number of clients
Free Trial Offered?
Pricing Information
Pricing not provided
Supported Platforms
SaaS
Supported Platforms
SaaS
Android
iPhone
iPad
Customer Service / Support
Standard Support
Customer Service / Support
Standard Support
Web-Based Support
Training Options
Documentation Hub
Online Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Kilterly
Date Founded
2018
Company Location
United States
Company Website
kilterly.com
Company Facts
Organization Name
Akita
Date Founded
2014
Company Location
Ireland
Company Website
www.akitaapp.com
Categories and Features
Customer Engagement
Churn Management
Communication Management
Content Syndication
Feedback Collection
Customer Experience
Action Management
Dashboard
Feedback Management
Sentiment Analysis
Survey Management
Text Analysis
Customer Satisfaction
Feedback Collection
Survey Management
Customer Success
Account Alerts
Account Management
Communication Management
Customer Engagement
Health Score
Onboarding
Usage Tracking / Analytics
Categories and Features
Business Intelligence
Benchmarking
Data Analysis
Key Performance Indicators
Performance Metrics
Predictive Analytics
Profitability Analysis
Trend / Problem Indicators
Visual Analytics
Customer Success
Not specified