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What is Kilterly?

Building and sustaining strong customer relationships is crucial for improving customer loyalty and lowering acquisition expenses. Kilterly is instrumental in fostering long-lasting connections with customers. Our sophisticated data analysis engine distinguishes between engaged customers, those who are apathetic, and those who might be inclined to leave. We have developed a unique survey tool designed specifically for customer success, which employs a groundbreaking approach to measure customer sentiment based on their feedback. By utilizing the Net Promoter Score (NPS), we enable you to consistently and subtly evaluate the likelihood of your customers recommending your business or product. Furthermore, Kilterly's automated communication features allow you to create campaigns and oversee tasks, enhancing both customer onboarding and the nurturing of ongoing relationships. Our platform also offers the capability to target specific customer segments at the most strategic times, employing various criteria for segmentation. This enables you to effectively organize your team's workflow, ensuring that each interaction with customers is both significant and impactful. Ultimately, Kilterly not only deepens your insight into customer preferences but also provides you with the necessary tools to address their needs proactively, significantly improving overall customer satisfaction.

What is Crewcharge?

Boost customer engagement with personalized workflows that adapt to user actions! Discover a privacy-focused approach for tracking customer interactions that emphasizes adaptability without the need for cookies. Rest easy knowing that our methods are fully compliant with GDPR regulations. While platforms like Google Analytics can show the number of users interacting with a feature, customer analytics helps identify which users are genuinely thriving. Our all-encompassing dashboard enables you to effortlessly apply effective retention strategies tailored to your audience. Although your product may cater to various needs, customers typically enroll for a specific reason, highlighting the necessity of guiding them toward success. We've crafted over 50 targeted customer retention strategies designed to capture meaningful feedback at the perfect times. Turn your customers into passionate advocates for your brand. While it’s advantageous to initiate feedback campaigns, the timing of these outreach efforts is essential for effectiveness. We offer an array of email templates that assist you in soliciting feedback at the right moments, ensuring you engage with customers when it matters most. From distributing surveys after free trials to arranging discussions with less active users, our solutions are designed to unlock your customers' full potential. Furthermore, by concentrating on the appropriate strategies, you can cultivate stronger relationships and foster lasting loyalty over time, ultimately leading to greater business success.

Media

Media

Integrations Supported

Freshdesk
HubSpot CRM
HubSpot Customer Platform
HubSpot Sales Hub
Intercom
Mailgun
Pipedrive
Salesforce
Slack
Zendesk

Integrations Supported

Google Analytics

API Availability

API Availability

Pricing Information

$399.00/month
Kilterly offers three pricing tiers based on number of clients
Free Trial Offered?

Pricing Information

$49 per month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Kilterly

Date Founded

2018

Company Location

United States

Company Website

kilterly.com

Company Facts

Organization Name

Crewcharge

Company Location

United States

Company Website

www.crewcharge.com

Categories and Features

Customer Engagement

Churn Management
Communication Management
Content Syndication
Feedback Collection

Customer Experience

Action Management
Dashboard
Feedback Management
Sentiment Analysis
Survey Management
Text Analysis

Customer Satisfaction

Feedback Collection
Survey Management

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Health Score
Onboarding
Usage Tracking / Analytics

Categories and Features

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