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What is Kilterly?

Building and sustaining strong customer relationships is crucial for improving customer loyalty and lowering acquisition expenses. Kilterly is instrumental in fostering long-lasting connections with customers. Our sophisticated data analysis engine distinguishes between engaged customers, those who are apathetic, and those who might be inclined to leave. We have developed a unique survey tool designed specifically for customer success, which employs a groundbreaking approach to measure customer sentiment based on their feedback. By utilizing the Net Promoter Score (NPS), we enable you to consistently and subtly evaluate the likelihood of your customers recommending your business or product. Furthermore, Kilterly's automated communication features allow you to create campaigns and oversee tasks, enhancing both customer onboarding and the nurturing of ongoing relationships. Our platform also offers the capability to target specific customer segments at the most strategic times, employing various criteria for segmentation. This enables you to effectively organize your team's workflow, ensuring that each interaction with customers is both significant and impactful. Ultimately, Kilterly not only deepens your insight into customer preferences but also provides you with the necessary tools to address their needs proactively, significantly improving overall customer satisfaction.

What is Heyday AI?

Heyday offers a Conversational AI platform specifically designed for the retail industry, merging advanced AI capabilities with a personal touch to ensure exceptional customer experiences. This online sales assistant operates around the clock, effectively capturing, engaging, and converting potential leads. By integrating with your product catalog, Heyday customizes customer interactions on your website, delivering personalized search results and recommendations. Your staff will only be alerted when customers are prepared to finalize their purchases, enhancing efficiency. With AI at its core, Heyday cultivates an unparalleled personal shopping experience for users. If you find yourself overwhelmed by repetitive customer service inquiries, Heyday's robust Conversational AI technology can streamline these requests, freeing up your team's time for more valuable interactions. Consequently, this allows your associates to concentrate on meaningful customer conversations while the chatbot manages the routine tasks seamlessly. Embracing Heyday can transform the way you approach customer service in your retail business.

Media

Media

Integrations Supported

Salesforce
HubSpot CRM
HubSpot Customer Platform
HubSpot Sales Hub
Mailgun
Pipedrive

Integrations Supported

Salesforce
AfterShip
Brevo
Facebook Messenger
Google Business Messages
Google Business Profile
Google Tag Manager
Magento
Mailchimp
NetSuite
SAP Business One
Shopify
WhatsApp
X (Twitter)
Zaius

API Availability

API Availability

Has API

Pricing Information

$399.00/month
Kilterly offers three pricing tiers based on number of clients
Free Trial Offered?

Pricing Information

Custom pricing based on the use case. Talk to sales - book a demo today!

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Standard Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Kilterly

Date Founded

2018

Company Location

United States

Company Website

kilterly.com

Company Facts

Organization Name

Hootsuite

Date Founded

2008

Company Location

Canada

Company Website

heyday.ai

Categories and Features

Customer Engagement

Churn Management
Communication Management
Content Syndication
Feedback Collection

Customer Experience

Action Management
Dashboard
Feedback Management
Sentiment Analysis
Survey Management
Text Analysis

Customer Satisfaction

Feedback Collection
Survey Management

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Health Score
Onboarding
Usage Tracking / Analytics

Categories and Features

AI Assistants

Not specified

AI Sales Assistants

Not specified

AI Sales Tools

Not specified

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Complaint Management

Case Management
Complaint Classification
Customer Complaint Tracking
Feedback Management
Issue Tracking
Self Service Portal
Survey Management

Conversational AI

Code-free Development
Contextual Guidance
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Virtual Assistant

Conversational Marketing

Appointment Scheduling
Audience Segmentation
Chatbot
Email Automation
Human Handover
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Product Recommendations
Video Chat

Customer Communications Management

Chat / Messaging
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Template Management
Video Content

Customer Engagement

Analytics
Communication Management
Feedback Collection
Live Chat
Video Content

Customer Experience

Analytics
Customer Segmentation
Dashboard
Feedback Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction

Analytics
Complaint Monitoring
Feedback Collection
Survey Management

Customer Service

Alerts / Escalation
Appointment Management
Email Management
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Onboarding
Usage Tracking / Analytics

Lead Capture

Dashboard
Data Extraction
Lead Distribution
Lead Notifications
Lead Nurturing
Lead Qualification
Online Forms

Lead Generation

Lead Capture
Lead Database Integration
Lead Nurturing
Lead Segmentation
Visitor Identification

Lead Nurturing

A/B Testing
Campaign Management
Lead Capture
Lead Notifications
Lead Segmentation
Performance Metrics
Personalization

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Remote Support

File Transfer
Live Chat
Real-time Chat
Screen Sharing
Session Transfer
Surveys & Feedback

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