Ratings and Reviews 3 Ratings
Ratings and Reviews 0 Ratings
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Key features of Kimola Cognitive include:
- Web scraping capabilities to collect reviews
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            What is Caplena?
                • Recognize Patterns  
• Showcase Outcomes  
• Topic Sentiment Evaluation  
• Amplified by Collaborative Intelligence  
Caplena is a cutting-edge customer feedback platform that employs augmented intelligence to empower market researchers, customer experience professionals, and consultants in uncovering deep insights from qualitative textual data.  
The idea for Caplena originated from co-founders Maurice and Pascal, who identified that many market research firms dealing with customer feedback face a prevalent issue: an abundance of open-ended responses paired with a lack of time for comprehensive analysis.  
Since its inception in the Spring of 2018, Caplena has successfully analyzed over 50 million responses and continues to add approximately 120 new projects weekly. Currently, it is recognized as the leading text analytics tool for over 100 companies in more than 15 countries, with prominent clients such as Swisscom, eBay, DHL, Coop, and Joyn, highlighting its significant influence and value in the market research sector.  
Its growth trajectory not only underscores its effectiveness but also illustrates the increasing reliance on technology-driven solutions in understanding consumer feedback.
            
        
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                Has API
            
            
        
        
    
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                Pricing Information
        $199 / 10000 Queries / month
        
    
    
    
        
        
            
                Free Trial Offered?
            
            
        
        
    
        
        
            
                Free Version
            
            
        
        
    
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                Free Version
            
            
        
        
    
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                Supported Platforms
            
                SaaS
            
            
        
        
    
        
        
            
                Android
            
            
        
        
    
        
        
            
                iPhone
            
            
        
        
    
        
        
            
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                Customer Service / Support
            
                Standard Support
            
            
        
        
    
        
        
            
                24 Hour Support
            
            
        
        
    
        
        
            
                Web-Based Support
            
            
        
        
    
                Customer Service / Support
            
                Standard Support
            
            
        
        
    
        
        
            
                24 Hour Support
            
            
        
        
    
        
        
            
                Web-Based Support
            
            
        
        
    
                Training Options
            
                Documentation Hub
            
            
        
        
    
        
        
            
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                Training Options
            
                Documentation Hub
            
            
        
        
    
        
        
            
                Webinars
            
            
        
        
    
        
        
            
                Online Training
            
            
        
        
    
        
        
            
                On-Site Training
            
            
        
        
    
                Company Facts
Organization Name
Kimola
Date Founded
2014
Company Location
United States
Company Website
kimola.com
Company Facts
Organization Name
Caplena
Date Founded
2017
Company Location
Switzerland
Company Website
caplena.com/en/
Categories and Features
Artificial Intelligence
                                        Chatbot
                                        
                                    
                                    
                                    
                                        For Healthcare
                                        
                                    
                                    
                                    
                                        For Sales
                                        
                                    
                                    
                                    
                                        For eCommerce
                                        
                                    
                                    
                                    
                                        Image Recognition
                                        
                                    
                                    
                                    
                                        Machine Learning
                                        
                                    
                                    
                                    
                                        Multi-Language
                                        
                                    
                                    
                                    
                                        Natural Language Processing
                                        
                                    
                                    
                                    
                                        Predictive Analytics
                                        
                                    
                                    
                                    
                                        Process/Workflow Automation
                                        
                                    
                                    
                                    
                                        Rules-Based Automation
                                        
                                    
                                    
                                    
                                        Virtual Personal Assistant (VPA)
                                        
                                    
                            
                        Qualitative Data Analysis
                                        Annotations
                                        
                                    
                                    
                                    
                                        Collaboration
                                        
                                    
                                    
                                    
                                        Data Visualization
                                        
                                    
                                    
                                    
                                        Media Analytics
                                        
                                    
                                    
                                    
                                        Mixed Methods Research
                                        
                                    
                                    
                                    
                                        Multi-Language
                                        
                                    
                                    
                                    
                                        Qualitative Comparative Analysis
                                        
                                    
                                    
                                    
                                        Quantitative Content Analysis
                                        
                                    
                                    
                                    
                                        Sentiment Analysis
                                        
                                    
                                    
                                    
                                        Statistical Analysis
                                        
                                    
                                    
                                    
                                        Text Analytics
                                        
                                    
                                    
                                    
                                        User Research Analysis
                                        
                                    
                            
                        Text Mining
                                        Boolean Queries
                                        
                                    
                                    
                                    
                                        Document Filtering
                                        
                                    
                                    
                                    
                                        Graphical Data Presentation
                                        
                                    
                                    
                                    
                                        Language Detection
                                        
                                    
                                    
                                    
                                        Predictive Modeling
                                        
                                    
                                    
                                    
                                        Sentiment Analysis
                                        
                                    
                                    
                                    
                                        Summarization
                                        
                                    
                                    
                                    
                                        Tagging
                                        
                                    
                                    
                                    
                                        Taxonomy Classification
                                        
                                    
                                    
                                    
                                        Text Analysis
                                        
                                    
                                    
                                    
                                        Topic Clustering
                                        
                                    
                            
                        Categories and Features
Customer Experience
                                        Action Management
                                        
                                    
                                    
                                    
                                        Analytics
                                        
                                    
                                    
                                    
                                        Customer Segmentation
                                        
                                    
                                    
                                    
                                        Dashboard
                                        
                                    
                                    
                                    
                                        Feedback Management
                                        
                                    
                                    
                                    
                                        Knowledge Management
                                        
                                    
                                    
                                    
                                        Multi-Channel Collection
                                        
                                    
                                    
                                    
                                        Sentiment Analysis
                                        
                                    
                                    
                                    
                                        Survey Management
                                        
                                    
                                    
                                    
                                        Text Analysis
                                        
                                    
                                    
                                    
                                        Trend Analysis
                                        
                                    
                            
                        Customer Feedback
                                        Alerts / Notifications
                                        
                                    
                                    
                                    
                                        Behavior Analytics
                                        
                                    
                                    
                                    
                                        Bug Reports
                                        
                                    
                                    
                                    
                                        Community Feedback Tools
                                        
                                    
                                    
                                    
                                        Live Chat
                                        
                                    
                                    
                                    
                                        Negative Feedback Management
                                        
                                    
                                    
                                    
                                        Net Promoter Score (NPS)
                                        
                                    
                                    
                                    
                                        Screenshot / Screen Capture
                                        
                                    
                                    
                                    
                                        Surveys
                                        
                                    
                                    
                                    
                                        User Testing Tools
                                        
                                    
                                    
                                    
                                        Video Feedback
                                        
                                    
                                    
                                    
                                        Visual Feedback Tools
                                        
                                    
                                    
                                    
                                        Voice of the Customer (VoC)
                                        
                                    
                                    
                                    
                                        Website Feedback
                                        
                                    
                            
                        Text Mining
                                        Boolean Queries
                                        
                                    
                                    
                                    
                                        Document Filtering
                                        
                                    
                                    
                                    
                                        Graphical Data Presentation
                                        
                                    
                                    
                                    
                                        Language Detection
                                        
                                    
                                    
                                    
                                        Predictive Modeling
                                        
                                    
                                    
                                    
                                        Sentiment Analysis
                                        
                                    
                                    
                                    
                                        Summarization
                                        
                                    
                                    
                                    
                                        Tagging
                                        
                                    
                                    
                                    
                                        Taxonomy Classification
                                        
                                    
                                    
                                    
                                        Text Analysis
                                        
                                    
                                    
                                    
                                        Topic Clustering
                                        
                                    
                            
                         
         
         
         
        