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What is Kipsu?

Kipsu serves more than 2,700 hotels, management organizations, and brands by delivering a streamlined and intuitive messaging platform that improves interaction between guests and hotel staff. With a centralized inbox that is accessible from any device, team members can efficiently assign, prioritize, and respond to guest inquiries. Research shows that many guests find chatbots unsatisfactory, which is why Kipsu focuses on promoting authentic human interactions instead of relying solely on automated messaging, thereby avoiding the common issues that can arise from such technology. By prioritizing service professionals in the guest experience, Kipsu greatly enhances the quality of service offered. The digital messaging service encourages guests to express their concerns related to their stay while providing a simple way to communicate before, during, and after their visit. Moreover, Kipsu optimizes front desk workflows by channeling communications and requests through messaging, allowing staff to handle and prioritize guest needs more effectively. This forward-thinking strategy ensures that guests feel recognized and appreciated throughout their entire experience at the hotel, significantly elevating their overall satisfaction. Ultimately, Kipsu's dedication to fostering meaningful connections contributes to a more personalized and memorable stay for every guest.

What is IntuitiveStay?

Independent B&Bs, guesthouses and boutique hotels lose 15-25% of every booking to OTA platforms. IntuitiveStay gives them a way to recover it. The Direct Booking Win-Back feature sends a personalised email to happy returning guests who opted in during their stay, inviting them to book direct next time. Two or three recovered bookings per month covers the cost of the platform entirely. IntuitiveStay also protects online reputation by intercepting unhappy guests before they reach TripAdvisor or Google. A QR code opens a private 60-second feedback form. Low scores alert the owner instantly. High scores nudge guests toward public reviews automatically. The Team Intelligence suite runs monthly anonymous staff surveys with flight risk detection, flagging declining morale at property level before it becomes a resignation. Owners get time to act rather than a resignation letter. Staff who receive positive guest mentions earn a Service Signature credential, a portable verified EI qualification they carry through their career. Recognition that costs the operator nothing and increases retention. Free plan with no card required. Paid plans from £27.99/month. Flat rate. No per-user fees. No contracts.

Media

Media

Integrations Supported

OpenKey
Zapier

Integrations Supported

OpenKey
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

£34.99
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Kipsu

Date Founded

2010

Company Location

United States

Company Website

kipsu.com/hospitality/

Company Facts

Organization Name

IntuitiveStay

Date Founded

2026

Company Location

United Kingdom

Company Website

www.intuitivestay.com

Categories and Features

Categories and Features

Reputation Management

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

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