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Ratings and Reviews 0 Ratings
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What is Kipsu?
Kipsu serves more than 2,700 hotels, management organizations, and brands by delivering a streamlined and intuitive messaging platform that improves interaction between guests and hotel staff. With a centralized inbox that is accessible from any device, team members can efficiently assign, prioritize, and respond to guest inquiries. Research shows that many guests find chatbots unsatisfactory, which is why Kipsu focuses on promoting authentic human interactions instead of relying solely on automated messaging, thereby avoiding the common issues that can arise from such technology. By prioritizing service professionals in the guest experience, Kipsu greatly enhances the quality of service offered. The digital messaging service encourages guests to express their concerns related to their stay while providing a simple way to communicate before, during, and after their visit. Moreover, Kipsu optimizes front desk workflows by channeling communications and requests through messaging, allowing staff to handle and prioritize guest needs more effectively. This forward-thinking strategy ensures that guests feel recognized and appreciated throughout their entire experience at the hotel, significantly elevating their overall satisfaction. Ultimately, Kipsu's dedication to fostering meaningful connections contributes to a more personalized and memorable stay for every guest.
What is IntuitiveStay?
IntuitiveStay™ provides a specialized platform designed for guest feedback and staff evaluation, specifically crafted for independent hospitality establishments. Guests can share their immediate impressions by scanning a unique QR code during their stay, which is analyzed using the Guest Connection Score™ (GCS™)—a tailored framework that measures emotional intelligence through four essential aspects: Empathy, Resilience, Anticipation, and Recognition. In cases of low scores, staff receive instant notifications, enabling them to resolve issues before the guest departs, which helps to prevent negative feedback on review sites like Google and TripAdvisor. On the other hand, when visitors leave positive ratings, the system prompts them to share their thoughts publicly while the experience remains fresh in their minds. The dashboard available to owners contains real-time GCS™ data, daily summaries, and comparisons of guest ratings with staff self-assessments, highlighting the Reputation Gap between perceived services and the actual quality provided. This platform is designed for ease of use, requiring no integration with property management systems or introductory calls, making it accessible for operators. By implementing this forward-thinking strategy, the platform not only improves guest satisfaction but also boosts staff performance, ultimately contributing to a more successful hospitality experience. This emphasis on real-time feedback fosters a culture of continuous improvement within the business.
Integrations Supported
OpenKey
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$27.99
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Kipsu
Date Founded
2010
Company Location
United States
Company Website
kipsu.com/hospitality/
Company Facts
Organization Name
IntuitiveStay
Date Founded
2026
Company Location
United Kingdom
Company Website
www.intuitivestay.com
Categories and Features
Categories and Features
Reputation Management
Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label