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What is Klevu?

Klevu offers a smart search solution designed to enhance the online shopping experience for e-commerce companies while boosting their onsite sales. This innovative platform supports the search and navigation efforts of numerous enterprise and mid-sized retailers on the web. By utilizing cutting-edge semantic search technology, natural language processing, and merchandising tools, Klevu ensures that users can effortlessly discover the information they seek, no matter the device they are using or the complexity of their search queries. Furthermore, its multilingual features cater to a diverse audience, making it an invaluable asset for retailers aiming to reach a global market.

What is Inbenta Search?

Enhance the accuracy of your results using the Inbenta Semantic Search Engine, which understands the underlying intent of customer questions. Being the most widely deployed self-service feature, present on 85% of websites, the ability to deliver the most relevant information can greatly elevate the overall customer experience on your platform. Inbenta Search consolidates data from a variety of customer relationship management systems, including Salesforce.com and Zendesk, along with other selected online resources. By utilizing Inbenta's advanced Symbolic AI and Natural Language Processing technologies, this sophisticated semantic search tool interprets user queries effectively, provides prompt and accurate responses, and contributes to lower support costs. Moreover, the integration of Inbenta’s Symbolic AI technology negates the necessity for extensive data training, enabling rapid setup and immediate benefits from the Inbenta Search engine. As a result, businesses can not only boost customer satisfaction but also optimize their operational expenditures in a streamlined manner, ultimately leading to a more efficient service delivery model.

Media

Media

Integrations Supported

Canopy
GOPWA
Genesys Cloud CX
NTT Cloud Communications
NiCE Workforce Management (WFM)
Raptor Services
Salesforce
TCS BaNCS
Zendesk

Integrations Supported

Canopy
GOPWA
Genesys Cloud CX
NTT Cloud Communications
NiCE Workforce Management (WFM)
Raptor Services
Salesforce
TCS BaNCS
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$449 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Klevu

Date Founded

2013

Company Location

Finland

Company Website

www.klevu.com

Company Facts

Organization Name

Inbenta

Date Founded

2005

Company Location

United States

Company Website

www.inbenta.com/en/products/search/

Categories and Features

eCommerce Personalization

A/B Testing
Abandoned Cart Email
Dynamic Pricing
Offers & Discounts Notifications
Personalized Site Navigation
Product Recommendations
Reporting / Analytics
Social Insights

Personalization

A/B Testing
Abandoned Cart Saver
Account Based Marketing
Behavioral Targeting
Campaign Segmentation
Content Analytics
Contextual Targeting
Customer Profiles
Experience Management
Recommendation Engine
Website Personalization

Categories and Features

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