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Ratings and Reviews 0 Ratings
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What is Knova?
Knova is built on a simple yet effective design philosophy: boosting the efficiency of help desk agents enhances overall productivity, leads to happier customers, and results in more fulfilled employees. By empowering users to resolve their issues autonomously and offering prompt updates on current challenges, Knova promotes a more efficient support atmosphere. Customers are often the best advocates for a product, which is why Knova includes forums that encourage user-driven knowledge-sharing initiatives. With advanced search functionalities, users, whether they are part of the internal team or external clients, can swiftly find the precise information they seek. This strategy far exceeds traditional enterprise search techniques, FAQ sections, and antiquated content management systems. Not only does Knova provide more than basic search capabilities, but it also grows smarter with every interaction. The integration of star ratings and user feedback on article quality guarantees that users receive the most trustworthy assistance available while continuously enhancing the overall support experience. Moreover, leveraging the collective wisdom of its user base allows Knova to form a vibrant ecosystem that adapts and evolves to cater to the diverse needs of its community, ensuring a continuously improving service. This commitment to user empowerment and community-driven knowledge-sharing stands as a testament to Knova's innovative approach to customer support.
What is Heroic Knowledge Base?
Heroic KB allows you to rapidly develop a visually appealing and easily navigable knowledge base in just a few minutes. With features like instant search functionality, article analytics, user feedback, and email reporting, Heroic Knowledge Base ensures a sophisticated experience for both you and your audience. The platform's modern aesthetic elevates the presentation of your articles, making them look professional without requiring any design skills. For those looking to tailor the platform, a variety of customization options are available to reflect your brand's identity. The organized category system combined with powerful search capabilities simplifies the process of locating information. Heroic KB equips your customers with quick answers, enabling them to get support without waiting for you or your team's input. Furthermore, many users may not know exactly what they're seeking; the instant search feature provides helpful suggestions as they type, significantly improving their overall experience. This all-encompassing tool not only facilitates easier access to information but also encourages a more interactive relationship between users and the knowledge base, ultimately enhancing user satisfaction. In today's fast-paced environment, having such a resource at your disposal can significantly streamline operations and improve customer engagement.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
IgniteTech
Company Location
United States
Company Website
ignitetech.com/softwarelibrary/knova
Company Facts
Organization Name
Hero Themes
Company Website
herothemes.com/support/knowledge-base/heroic-knowledge-base-plugin-documentation/
Categories and Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Categories and Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal