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What is KnowledgeHound?

KnowledgeHound revolutionizes the way you organize and analyze your research data by integrating everything into one user-friendly platform. You can easily import information from your favorite tools via our seamless integrations or upload data from any external research providers. This integration effectively removes data silos, granting everyone access to the valuable insights and answers that emerge from your comprehensive understanding of customer perspectives. Utilizing natural language search, KnowledgeHound allows you to quickly find pertinent survey questions from your past research, enabling well-informed decision-making based on crucial data. Whether you aim to reveal a captivating story, uncover significant charts, or pinpoint recurring themes within consumer feedback, our advanced search functions significantly enhance your research process. The data visualization tools offered by KnowledgeHound empower users to present themselves as skilled researchers, enabling the creation of polished charts and tables, conducting cross-tabulations, extracting themes and sentiments from open-ended responses, and displaying trends and averages in an attractive format ideal for presentations. With these powerful tools at your fingertips, you can generate impactful insights and foster greater engagement with your audience than ever before, ultimately leading to more informed business decisions.

What is Caplena?

• Recognize Patterns • Showcase Outcomes • Topic Sentiment Evaluation • Amplified by Collaborative Intelligence Caplena is a cutting-edge customer feedback platform that employs augmented intelligence to empower market researchers, customer experience professionals, and consultants in uncovering deep insights from qualitative textual data. The idea for Caplena originated from co-founders Maurice and Pascal, who identified that many market research firms dealing with customer feedback face a prevalent issue: an abundance of open-ended responses paired with a lack of time for comprehensive analysis. Since its inception in the Spring of 2018, Caplena has successfully analyzed over 50 million responses and continues to add approximately 120 new projects weekly. Currently, it is recognized as the leading text analytics tool for over 100 companies in more than 15 countries, with prominent clients such as Swisscom, eBay, DHL, Coop, and Joyn, highlighting its significant influence and value in the market research sector. Its growth trajectory not only underscores its effectiveness but also illustrates the increasing reliance on technology-driven solutions in understanding consumer feedback.

Media

Media

No images available

Integrations Supported

Axis LMS
GfK Etilize
Ipsos Retail Performance
Quickwork
SurveyMonkey
Voxpopme

Integrations Supported

Axis LMS
GfK Etilize
Ipsos Retail Performance
Quickwork
SurveyMonkey
Voxpopme

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

KnowledgeHound

Date Founded

2013

Company Location

United States

Company Website

www.knowledgehound.com

Company Facts

Organization Name

Caplena

Date Founded

2017

Company Location

Switzerland

Company Website

caplena.com/en/

Categories and Features

Data Visualization

Analytics
Content Management
Dashboard Creation
Filtered Views
OLAP
Relational Display
Simulation Models
Visual Discovery

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Text Mining

Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering

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