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What is KnowledgeOwl?
KnowledgeOwl offers a straightforward, user-friendly, and aesthetically pleasing platform that simplifies the process of creating and managing knowledge bases for both customers and employees. By eliminating unnecessary distractions and complicated configurations, it stands out as an effective knowledge base solution that can enhance customer satisfaction as well as knowledge retention. Should you require assistance, our approachable support team is readily available to help.
Users appreciate several standout features, including:
- Comprehensive branding and theming options, along with a private domain accessible at every subscription tier.
- A WYSIWYG editor paired with the capability to modify the HTML source.
- An embeddable contextual widget that allows you to showcase your knowledge base content seamlessly on your website or application.
- A flexible Table of Contents for organized navigation.
- Enhanced security measures and restricted access settings for added privacy.
- All available themes are designed to be mobile-responsive from the start.
- A robust search functionality powered by ElasticSearch.
- A glossary that includes pop-over definitions and automatic highlighting to facilitate comprehension.
With these features, KnowledgeOwl not only meets user needs but also enhances the overall experience of utilizing a knowledge base.
What is KBPublisher?
KBPublisher is an all-encompassing knowledge management tool that aims to boost employee efficiency, quickly resolve issues, reduce incoming calls, and enhance overall customer service. This web-based solution allows users to easily disseminate, publish, and categorize a range of materials, such as articles, white papers, operational procedures, user manuals, FAQs, APIs, and online help resources. Key features include mobile accessibility, robust search functions, content editing capabilities, file attachment options, management of article drafts, workflow approval mechanisms, and various additional tools to facilitate effective information management. Moreover, its user-friendly interface promotes seamless collaboration among teams, ensuring that knowledge resources remain current and readily available for all users. As organizations increasingly rely on digital platforms, KBPublisher provides a vital resource that supports sustained growth and enhanced communication.
API Availability
Has API
API Availability
Has API
Pricing Information
$79.00/month/user
Free Trial Offered?
Free Version
Pricing Information
$19.00/month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
KnowledgeOwl
Date Founded
2015
Company Location
United States
Company Website
www.knowledgeowl.com
Company Facts
Organization Name
Double Jade
Date Founded
2008
Company Location
United States
Company Website
www.kbpublisher.com
Categories and Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Categories and Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal