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What is KnowledgeSync?

Boost your agility and prioritize customer demands while simultaneously increasing productivity and maximizing revenue channels. Incorporate business intelligence, real-time notifications, and efficient workflows to keep abreast of the most vital elements of your operations. With a worldwide clientele surpassing 10,000 and more than a million active users, KnowledgeSync functions as a business activity monitoring resource that greatly improves employee efficiency, propels corporate earnings, and reduces organizational costs, enabling companies to sidestep the disappointment of missed chances. By utilizing this innovative solution, businesses can actively adapt to emerging trends and challenges, ensuring they maintain a competitive edge in the ever-evolving market landscape. This proactive approach not only safeguards against potential setbacks but also fosters a culture of continuous improvement and responsiveness.

What is [24]7.ai?

Elevate your customer experience with a leading provider of agent services that integrates AI-powered digital and voice automation solutions. No matter your sector, the measure of success can be seen through essential performance indicators. At [24]7.ai, we fully understand the urgent issues that customer-centric organizations encounter, and we have the knowledge to drive meaningful outcomes. Our customized services and solutions are crafted to make a significant impact on vital metrics such as customer satisfaction ratings, revenue enhancement, and return on investment. Explore the tangible advantages we can deliver to your organization. With [24]7.ai Engagement Cloud, you can enjoy a uniquely tailored and anticipatory customer journey that demands considerably less effort from you, your agents, and your customers, thereby optimizing operations and improving overall satisfaction. Embrace the future of customer engagement and see how our innovative approach can transform your business.

Media

Media

Integrations Supported

Check Point IPS
Check Point Infinity
Google Cloud Agent Assist
M1
VendorTrl

Integrations Supported

Check Point IPS
Check Point Infinity
Google Cloud Agent Assist
M1
VendorTrl

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ECI Software Solutions

Date Founded

1999

Company Location

United States

Company Website

www.ecisolutions.com/products/knowledgesync/

Company Facts

Organization Name

[24]7.ai

Date Founded

2000

Company Location

United States

Company Website

www.247.ai

Categories and Features

Business Activity Monitoring

Alerts / Notifications
Business Process Management
Cross Application Analysis
Email Monitoring
Events Monitoring
KPI Monitoring
Pre-Configured Events
Reporting / Analytics
Workflow Management

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Personalization

A/B Testing
Abandoned Cart Saver
Account Based Marketing
Behavioral Targeting
Campaign Segmentation
Content Analytics
Contextual Targeting
Customer Profiles
Experience Management
Recommendation Engine
Website Personalization

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