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What is Kore.ai?
Kore.ai empowers businesses around the globe to leverage artificial intelligence for enhancing automation, boosting efficiency, and improving customer engagement via its sophisticated AI agent platform and user-friendly no-code development tools. Focused on automating work processes with AI, optimizing operations, and delivering smart service solutions, Kore.ai equips organizations with adaptable and scalable technology that accelerates their journey toward digital transformation. The company adopts a model-agnostic strategy, providing the flexibility needed to integrate various data sources, cloud infrastructures, and applications to cater to the unique requirements of different enterprises. With a proven history of success, Kore.ai has earned the trust of more than 500 partners and over 400 Fortune 2000 companies to advance their AI initiatives and foster innovation. Acknowledged as a frontrunner in the industry, bolstered by a vast portfolio of patents, it consistently strives to redefine the landscape of AI-driven solutions. Headquartered in Orlando, the company boasts a global footprint with offices in countries such as India, the UK, the Middle East, Japan, South Korea, and throughout Europe, ensuring that its clients receive extensive support. As it continues to innovate with state-of-the-art AI technologies, Kore.ai is playing a pivotal role in transforming enterprise automation and enhancing intelligent interactions with customers, paving the way for a future where AI integration is seamless and effective.
What is Assembled?
Assembled is a powerful and unified platform designed to transform customer support operations by seamlessly integrating human agents, outsourced BPOs, and AI-driven agents into one efficient ecosystem. It provides advanced workforce management features, including automated scheduling, forecasting, real-time analytics, and vendor management to optimize blended team performance and reduce operational complexity. The AI agents offered by Assembled handle routine customer interactions across chat, email, SMS, and voice channels, providing quick resolutions and allowing human agents to focus on higher-value tasks. Its AI Copilot enhances human agent productivity with real-time suggestions, automated translations, and smooth case handoffs, ensuring consistent and accurate support. Assembled adheres to rigorous enterprise security and compliance standards, including SOC 2, GDPR, and HIPAA, safeguarding sensitive data and maintaining audit readiness. The platform’s intelligent insights help identify workflows best suited for automation while highlighting cases requiring human attention, promoting smarter, data-driven decisions. Organizations leveraging Assembled have realized substantial gains such as reduced chat and phone wait times, improved first response times, increased customer satisfaction, and significant cost savings. With over 15 global offices and long-term client partnerships, Assembled scales with evolving AI strategies and complex support needs. Its comprehensive integrations enable smooth connectivity across your existing tech stack, enhancing operational visibility and control. Ultimately, Assembled empowers support teams to deliver world-class service by combining workforce intelligence, AI efficiency, and human expertise.
Integrations Supported
Intercom
Salesforce
Zendesk
5X
Azure OpenAI Service
BambooHR
Bitly
Confluence
Dialogflow
Freshdesk
Integrations Supported
Intercom
Salesforce
Zendesk
5X
Azure OpenAI Service
BambooHR
Bitly
Confluence
Dialogflow
Freshdesk
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Kore.ai
Date Founded
2014
Company Location
United States
Company Website
kore.ai
Company Facts
Organization Name
Assembled
Date Founded
2018
Company Location
United States
Company Website
www.assembled.com
Categories and Features
Artificial Intelligence
Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)
Conversation Intelligence
AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Enterprise Search
AI / Machine Learning
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics
eDiscovery
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Categories and Features
Employee Scheduling
Appointment Management
Automated Scheduling
Calendar Management
Employee Database
Group Scheduling
Messaging
Mobile Access
Payroll Management
Reporting/Analytics
Resource Management
Schedule Distribution
Scheduling
Shift Scheduling
Shift Swapping
Time Clock
Time Tracking
Vacation / Leave Tracking
Vendor Management
Audit Management
Contact Management
Customer Database
Self Service Portal
Supplier Master Data
Transaction History
Vendor Maintained Profiles
Vendor Managed Inventory
Vendor Performance Rating
Vendor Qualification Tracking
Workforce Management
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce