HubSpot CRM
4.6 out of 5 starsRatings and Reviews 0 Ratings
Ratings and Reviews 153 Ratings
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QEvalManual call center QA covers 1 to 5% of interactions. The other 95% goes unreviewed. QEval closes that gap with AI-powered quality assurance that scores every voice, chat, and email interaction automatically. The platform combines speech analytics, sentiment analysis, compliance monitoring, keyword detection, automated evaluation workflows, agent coaching tools, gamification, and 110+ analytics dashboards. Compliance includes PCI, HIPAA, and GDPR at 98% accuracy with real-time violation alerts. The scoring engine is trained on 138M+ contact center interactions and delivers 94% classification accuracy. Organizations deploy QEval in 30 days, three to four times faster than typical quality monitoring platforms. Etech Global Services developed QEval through 20+ years of operating contact centers for Fortune 500 clients in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA managers, CX directors, and operations leaders replacing manual QA. Additional capabilities include call recording and playback, screen capture for desktop activity review, customizable evaluation scorecards, QA calibration sessions to ensure scoring consistency across evaluators, and dispute management workflows for agents to challenge scores. The platform supports omnichannel quality monitoring with unified scoring across phone, chat, email, and social media interactions. Supervisors access real-time dashboards to monitor live calls and intervene when needed. Automated alerts flag compliance risks, negative sentiment spikes, and performance drops instantly. Role-based permissions, audit logging, and end-to-end encryption meet enterprise security requirements. QEval connects with CRM, ACD, workforce management, and telephony systems through API integrations. Multi-site and multilingual support enables centralized QA management across geographically distributed contact center operations.
What is Kreato CRM?
What is HubSpot CRM?
Integrations Supported
API Availability
API Availability
Pricing Information
Pricing Information
Supported Platforms
Supported Platforms
Customer Service / Support
Customer Service / Support
Training Options
Training Options
Company Facts
Organization Name
Kreato
Date Founded
2017
Company Location
United States
Company Website
www.kreatocrm.com
Company Facts
Organization Name
HubSpot
Date Founded
2006
Company Location
United States
Company Website
www.hubspot.com/products/crm/ai-crm
Categories and Features
AI CRM
Not specified
CRM
Sales Performance Management
Not specified
Categories and Features
Account Data Management
Not specified
Account-Based Orchestration
Not specified
AI Content Generators
Not specified
AI CRM
Not specified
AI Email Writers
Not specified
AI GTM
Not specified
AI Lead Generation Tools
Not specified
AI Marketing
Not specified
AI Marketing Agents
Not specified
AI Sales Assistants
Not specified
AI Sales Tools
Not specified
AI Social Media Post Generators
Not specified
AI Summarizers
Not specified
AI Tools
Not specified
AI Website Builders
Not specified
AI Writing
Not specified
Automotive CRM
B2B eCommerce
Not specified
Call Tracking
Campaign Management
Chatbot
Cold Email
Not specified
Construction CRM
Contact Management
Content Management
Content Marketing
Conversational Support
Not specified
CPQ
CRM
Customer Self-Service
Not specified
Customer Service
Customer Success
Demand Generation
Not specified
Drag and Drop Email Builders
Not specified
eCommerce Marketing
Email Marketing
Email Newsletter
Not specified
Email Personalization
Not specified
Email Template Design
Financial CRM
Go-To-Market
Not specified
Healthcare CRM
Help Desk
Hotel CRM
Not specified
Landing Page
Lead Generation
Lead Management
Lead Scoring
Not specified
Live Chat
Marketing
Not specified
Marketing Automation
Online Form Builders
Operations Management
Not specified
Popup Builders
Not specified
Quote-to-Cash
Not specified
Real Estate CRM
Revenue Operations
RFM Analysis
Not specified
Sales
Not specified
Sales Analytics
Sales Content Management
Sales Dialers
Not specified
Sales Engagement
Sales Force Automation
Sales Intelligence
Sales Performance Management
Sales Tracking
Sentiment Analysis
Not specified
SMS Marketing
Social CRM
Social Media Management
Website Visitor Identification
Not specified