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What is Lagoda?

Lagoda is the staff an owner never hired. One Telegram thread, voice or text, and back office runs. Money comes first. It knows who owes you and for how long, follows up on the schedule you set, and turns one spoken sentence into an invoice. The rest of the load sits in that same thread. Contacts and what you promised each of them, calls you keep pushing to next week, meeting requests measured against rules you wrote once. Every morning at 7:30 a brief lands with what moved overnight and what needs your decision. Ask it to book a table or move a dentist appointment and that's handled too. One owner, one thread. It won't take orders from your team, and it won't take them from whoever picks up your phone. Your other chats stay yours, nothing's pulled in the background, and anything you can't undo waits for your ok. You get in by request. There's no signup form, and week one is setup by hand around your books, your calendar rules, your people. It's built narrow, for owners who are still the sales team, accounts department and front desk.

What is HelpdeskEddy?

Consolidate all the channels through which customers typically reach you into one unified platform. Optimize the ticket management workflow to increase efficiency. Whether customers reach out via email, WhatsApp, Instagram Direct, or leave comments on Facebook, all their inquiries will be converted into tickets that populate your central portal. Interactions with clients take place directly within the Helpdeskeddy interface, which keeps a thorough record of all communications in the client's profile for future reference. This means your agents will no longer have to juggle multiple systems or switch between various tabs to handle inquiries. Each ticket comes with a designated status, and once an operator has addressed a request, they can easily mark it as "completed" and move on to tackle the next issue. Furthermore, new tickets can be automatically allocated to operators based on their current workload or specific attributes of the tickets. You can also set up automated replies for customer inquiries, along with notifications about the status of ticket processing. This all-encompassing system not only boosts productivity significantly but also enhances customer satisfaction through prompt and organized responses, creating a smoother experience for both clients and agents alike. By ensuring that every interaction is tracked and managed efficiently, you foster a more responsive and effective customer support operation.

Media

Media

Integrations Supported

Telegram

Integrations Supported

Telegram

API Availability

Has API

API Availability

Has API

Pricing Information

No public price list. Access is by request, and the number gets set on the setup call, because week one is hand-built around your receivables, your calendar rules and the people you deal with. Nothing is charged before that call.
Free Version
Free Trial Offered?

Pricing Information

$10 per user per month
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Negodiuk LLC

Date Founded

2026

Company Location

United States

Company Website

lagoda.ai

Company Facts

Organization Name

Eddy Soft

Date Founded

2005

Company Location

Latvia

Company Website

helpdeskeddy.com

Categories and Features

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

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