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Total 0 out of 5 stars
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features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

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Ratings and Reviews 3 Ratings

Total 5 out of 5 stars
ease 5 out of 5 stars
features 4.5 out of 5 stars
design 5 out of 5 stars
support 5 out of 5 stars

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What is Lang.ai?

Lang transforms customer support interactions by automatically tagging them with customized data categories, resulting in a more than 60% decrease in average resolution time. By harnessing your customer support data, you can build a more efficient and smarter customer experience (CX) team. The improved categorization of support interactions facilitates the automation of numerous manual tasks, including ticket routing, triage, and prioritization, which drastically reduces the time needed to address issues. Every organization possesses a treasure trove of customer interaction data, and Lang empowers you to create personalized CX categories that enable effective collection and organization of this information. With the capability to generate actionable insights from your data effortlessly, you can boost customer retention rates and uncover potential revenue opportunities. Leveraging your distinct data language, Lang aids in the automatic tagging and categorization of customer interactions, highlighting new trends within your data. Additionally, you can easily implement automation based on these insights, ensuring seamless integration with critical CX systems. By facilitating real-time auto-tagging and categorization of incoming support tickets, you can provide a prompt and organized response to customer inquiries. This strategy not only optimizes workflows but also significantly improves overall customer satisfaction, creating a more robust relationship between the organization and its clientele. Ultimately, embracing these advanced tools can lead to a more proactive approach in addressing customer needs.

What is Digitile?

Digitile enhances the efficiency of employee workflows and boosts productivity through the automatic tagging of information. This feature enables users to swiftly locate the accurate version of a document, no matter its storage location. Additionally, it facilitates document management by enabling the creation and organization of a cohesive taxonomy for digital assets across platforms like Google Drive, Dropbox, and various other cloud applications. As a result, employees can spend less time searching for files and more time focusing on their core tasks.

Media

Media

Integrations Supported

Dixa
Flip
Intercom
Salesforce
Zendesk

Integrations Supported

Dropbox
Google Drive
Google Workspace
Shopify

API Availability

Has API

API Availability

Pricing Information

Pricing not provided

Pricing Information

$29.00/month/user
Pro, Team and Enterprise Plans
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Lang.ai

Company Location

Spain

Company Website

www.lang.ai/

Company Facts

Organization Name

Digitile

Date Founded

2017

Company Location

United States

Company Website

digitile.io

Categories and Features

Customer Feedback

Not specified

Categories and Features

Content Marketing

Categorization / Grouping
Social Media Management

Digital Asset Management

Asset Categorization
Metadata Management
Search/Filter
Workflow Management

Document Management

Document Indexing
Full Text Search

Knowledge Management

Cataloging / Categorization
Content Management
Full Text Search
Knowledge Base Management

Product Data Management

Document Management

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