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What is Latitude?

Safeguard your brand's reputation and cultivate customer loyalty by implementing fast and secure payment systems for refunds and payouts. Traditional refund methods, such as paper checks, can be inefficient and slow, making it difficult to address customer issues promptly. A recent study by Emplifi revealed that over 80% of customers may abandon a brand after experiencing just two negative interactions, highlighting the crucial need for effective payment systems between businesses and consumers. Quick and hassle-free refunds, reimbursements, and other financial transactions are vital for maintaining customer satisfaction and protecting your brand’s reputation. Latitude provides a sophisticated software solution designed to simplify complex refund procedures, corporate distributions, reimbursements, and various payouts. Our innovative full-service workflow solution streamlines the entire B2C payments process, effectively eliminating manual delays. By accelerating the refund procedure, it enhances the customer experience while also offering significant cost savings for your business. Consequently, embracing a modern payment solution is not just advantageous but essential for any brand aspiring to succeed in a competitive landscape. In doing so, businesses can ensure they meet and exceed customer expectations consistently.

What is Betachon Freight Auditing?

Effortlessly secure refunds and save on shipping expenses with our complimentary, instant audit tool designed for UPS and FedEx. Just upload your invoices to receive immediate insights on possible savings! The most advantageous aspect is that our fee represents only a small portion of the savings we generate for you, allowing you to avoid any upfront costs. You’ll only pay when we successfully save you money, whether through audits, negotiations, or by ensuring compliance with carrier agreements. If we don’t manage to secure refunds within a month, you won’t incur any charges whatsoever. With the absence of monthly fees or initial expenses, you can have confidence in our ability to deliver meaningful results. To enhance your peace of mind, you can even obtain a screenshot of the refunds that have been credited to your shipping account, as we emphasize transparency in our operations. Our platform also enables you to track all your shipments and their details via a single, convenient dashboard, providing you with essential data on shipment costs categorized by service type, which can assist in your future negotiations. You can keep a close eye on all your refunds and pertinent information in your personalized dashboard, ensuring that you make the most of your shipping budget and optimize your logistics strategy efficiently. This streamlined approach to managing your shipping finances will allow you to focus on growing your business while we handle the intricacies of cost savings.

Media

Media

Integrations Supported

BigCommerce
Ecwid
FedEx Ship Manager
Magento
Mastercard Payment Gateway Services
MoneyGram
QuickBooks Online
QuickBooks Online Advanced
Shift4Shop
Shopify
The Bancorp
UPS Ready
Visa Click to Pay
WordPress

Integrations Supported

BigCommerce
Ecwid
FedEx Ship Manager
Magento
Mastercard Payment Gateway Services
MoneyGram
QuickBooks Online
QuickBooks Online Advanced
Shift4Shop
Shopify
The Bancorp
UPS Ready
Visa Click to Pay
WordPress

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$.01 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Brightwell

Date Founded

2001

Company Location

United States

Company Website

www.brightwell.com/latitude

Company Facts

Organization Name

Betachon

Date Founded

2009

Company Location

United States

Company Website

www.betachon.com

Categories and Features

Categories and Features

Audit

Alerts / Notifications
Audit Planning
Compliance Management
Dashboard
Exceptions Management
Forms Management
Issue Management
Mobile Access
Multi-Year Planning
Risk Assessment
Workflow Management

Parcel Audit

Auditing & Claim Filing Services
Automated Audit
Automated Claim Filing
Carrier Invoice Auditing
Cost Recovery Reporting
Data Import
Exceptions Management
Package Analytics
Predictive Analytics
Shipping Monitoring
Shipping Optimization
Third Party Management

Shipping

Air Shipping
Bills of Lading
Container Shipping
Freight Shipping
Ground Shipping
Import / Export
Ocean Shipping
Parcel Shipping
Quotes / Estimates
Shipment Tracking
Warehouse Management

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