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What is Latitude?

Safeguard your brand's reputation and cultivate customer loyalty by implementing fast and secure payment systems for refunds and payouts. Traditional refund methods, such as paper checks, can be inefficient and slow, making it difficult to address customer issues promptly. A recent study by Emplifi revealed that over 80% of customers may abandon a brand after experiencing just two negative interactions, highlighting the crucial need for effective payment systems between businesses and consumers. Quick and hassle-free refunds, reimbursements, and other financial transactions are vital for maintaining customer satisfaction and protecting your brand’s reputation. Latitude provides a sophisticated software solution designed to simplify complex refund procedures, corporate distributions, reimbursements, and various payouts. Our innovative full-service workflow solution streamlines the entire B2C payments process, effectively eliminating manual delays. By accelerating the refund procedure, it enhances the customer experience while also offering significant cost savings for your business. Consequently, embracing a modern payment solution is not just advantageous but essential for any brand aspiring to succeed in a competitive landscape. In doing so, businesses can ensure they meet and exceed customer expectations consistently.

What is ChargeAutomation?

Introducing a versatile payment collection solution that streamlines the process by automatically dividing payments, whether partial or full, in alignment with their respective due dates. This system is designed to facilitate transactions based on your booking cancellation or refund policies, ensuring that charges and refunds are processed seamlessly. With just a single click, you can generate a payment link and easily share it with your customers through various platforms, including email, SMS, Messenger chatbots, and more. This user-friendly approach significantly reduces the risk of delays, additional costs, and the potential for non-payment associated with traditional billing methods. The automated payment collection system operates in accordance with the established cancellation policies, providing peace of mind with our Chargeback Protection feature that safeguards against customer disputes and unpaid dues. Guests are empowered to add or change their payment methods at their convenience, while also receiving timely reminders for upcoming payments. Additionally, you can visually track the status of your reservations and conveniently export the data into CSV files for further analysis or record-keeping. This comprehensive tool is designed to enhance both customer experience and operational efficiency.

Media

Media

Integrations Supported

5stelle*
BlueSnap
Cayan
Elavon
GuestCentrix
Heartland Payment Processing
Helcim
Mastercard Payment Gateway Services
Preno
Protel Cloud PMS
Reception
RoomRaccoon
Roomer
Sirvoy
Smoobu
Ulyses Cloud
WePay
Worldpay

Integrations Supported

5stelle*
BlueSnap
Cayan
Elavon
GuestCentrix
Heartland Payment Processing
Helcim
Mastercard Payment Gateway Services
Preno
Protel Cloud PMS
Reception
RoomRaccoon
Roomer
Sirvoy
Smoobu
Ulyses Cloud
WePay
Worldpay

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

0.15% per transaction
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Brightwell

Date Founded

2001

Company Location

United States

Company Website

www.brightwell.com/latitude

Company Facts

Organization Name

ChargeAutomation

Date Founded

2015

Company Location

Canada

Company Website

chargeautomation.com

Categories and Features

Categories and Features

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