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What is Lead Scout?

Lead Scout is a cutting-edge application designed specifically for door-to-door canvassing and field sales, providing support to home service and contracting businesses in improving their lead generation, property scouting, and teamwork to accelerate the process of closing jobs. With an intuitive mobile interface that works seamlessly on both iOS and Android devices, users can easily pinpoint homes that require their services, track door knocks, update the status of prospects, add pertinent tags and notes, and compile a photo catalog of potential clients and their properties while in the field. The app effectively categorizes territories as active, upcoming, or completed, allowing teams to visualize and manage leads on a shared map, while also featuring a leaderboard to track weekly performance and ensure accountability among sales personnel. Beyond these core features, Lead Scout provides sophisticated prospect data tools that include information on occupancy and ownership, as well as real-time insights and collaborative note-taking functionalities. Additionally, it integrates smoothly with platforms such as Zapier to enhance system interoperability. By leveraging Lead Scout, businesses can not only optimize their operational workflows but also cultivate a more informed and connected team atmosphere, ultimately leading to greater success in their sales endeavors. Moreover, the incorporation of such technology empowers companies to adapt quickly to market changes and better meet client needs.

What is Help Scout?

Help Scout is a cloud-based customer support software that enables businesses to impress their clients and deliver outstanding service. This tool is ideal for organizations of any size and facilitates tailored assistance for users. It includes collaborative tools that ensure team members stay aligned, automated processes, and top-notch analytics for performance tracking. Additionally, Help Scout offers a built-in knowledge base and a powerful API for developers. Integration with live chat and voicemail services, including Olark and Snap Engage, enhances its functionality and user experience. Overall, Help Scout streamlines support operations, making it a valuable asset for any customer-focused business.

Media

Media

Integrations Supported

Zapier
Blotout
Bold BI
ChannelReply
ClickUp
Folge
Google Calendar
HelpBar
Helpware
Heymarket
Insightly
Jira
Klipfolio
Livestorm
Lyftrondata
Pabbly Connect
Pylar
Startdeliver
Style Intelligence
Tailor

Integrations Supported

Zapier
Blotout
Bold BI
ChannelReply
ClickUp
Folge
Google Calendar
HelpBar
Helpware
Heymarket
Insightly
Jira
Klipfolio
Livestorm
Lyftrondata
Pabbly Connect
Pylar
Startdeliver
Style Intelligence
Tailor

API Availability

Has API

API Availability

Has API

Pricing Information

$20 per month per user
Free Trial Offered?
Free Version

Pricing Information

$10.00/month/user
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Lead Scout

Date Founded

2016

Company Location

United States

Company Website

leadscoutapp.com

Company Facts

Organization Name

Help Scout

Date Founded

2011

Company Location

United States

Company Website

www.helpscout.com

Categories and Features

Lead Generation

Contact Discovery
Contact Import/Export
Lead Capture
Lead Database Integration
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Visitor Identification

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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