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What is Leon?

Leon serves as an open-source personal assistant that operates self-hosted, acting as a virtual brain capable of addressing requests through sophisticated AI technologies such as natural language processing, speech recognition, and speech synthesis. Users can interact with Leon using both text and voice commands while enjoying enhanced privacy, as it functions offline and securely stores data on a personal server rather than depending on cloud solutions. Built upon a modular and skills-based framework utilizing Node.js and Python, Leon enables users to craft, implement, and share customized modules, thereby broadening its functionality for an array of tasks and workflows. The scope for automation is only constrained by one's creativity, which allows for a highly personalized user experience. Additionally, Leon's architecture promotes collaboration among developers and contributors, simplifying the process of creating and integrating new features, which ultimately cultivates a vibrant and engaged community. This flexibility not only ensures that Leon adapts to changing user requirements but also enhances the overall usability of the assistant over time. As more users join and contribute, the potential for innovation within the Leon ecosystem continuously expands.

What is Forethought?

Forethought stands out as the leading generative AI solution for customer support, serving as an always-on team member at your disposal. With its training on your specific data sets and adherence to stringent security measures, Forethought facilitates seamless interactions through AI, streamlining processes to enhance response times, resolution rates, and overall customer satisfaction at every touchpoint. - Incorporate a round-the-clock AI agent to alleviate your team's workload, allowing them to concentrate on providing outstanding support. - Forethought uniquely processes both historical and current ticket data tailored to your business needs, ensuring a highly personalized customer experience. - We prioritize not just compliance with privacy regulations, but aim to redefine them, guaranteeing that your data remains protected throughout all interactions. Additionally, our commitment to continuous improvement means we are always refining our systems to better serve you and your clientele.

Media

Media

Integrations Supported

Amazon Web Services (AWS)
Dialpad Connect
Dialpad Support
Google Cloud Platform
Gorgias
HaloCRM
HelpDesk
HubSpot CRM
Intercom
Jira
Jira Service Management
Kustomer
Node.js
Python
ServiceNow
Slack
Sunshine Conversations
Vercel
Zammad
Zendesk

Integrations Supported

Amazon Web Services (AWS)
Dialpad Connect
Dialpad Support
Google Cloud Platform
Gorgias
HaloCRM
HelpDesk
HubSpot CRM
Intercom
Jira
Jira Service Management
Kustomer
Node.js
Python
ServiceNow
Slack
Sunshine Conversations
Vercel
Zammad
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Free
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Leon

Company Location

United States

Company Website

getleon.ai/

Company Facts

Organization Name

Forethought

Date Founded

2018

Company Location

United States

Company Website

www.forethought.ai/

Categories and Features

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

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