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What is LexisNexis TrueID?

Identity verification is often dependent on official documents issued by the government, including driver's licenses, passports, visas, and national ID cards. Historically, companies relied on intricate on-site systems to authenticate these documents on a global scale. However, as businesses evolve to provide services through various platforms and across multiple regions, there is a growing need for robust document verification solutions that function smoothly on different devices and systems. The realm of legitimate identification is constantly evolving, presenting new standards and increasingly advanced security features. At the same time, the counterfeit ID market is flourishing, with illicit producers quickly improving their methods to create realistic fakes. Thankfully, organizations can now utilize a dependable, multi-platform ID document verification service, which can be deployed through on-site installations, integrated devices, or online service APIs. LexisNexis TrueID equips organizations with the capability to securely validate identity documents, thereby ensuring accuracy during both face-to-face and online transactions. This all-encompassing strategy not only bolsters security measures but also fosters greater confidence in the overall verification process. As technology advances, the importance of staying ahead in document verification becomes even more critical for businesses in a rapidly changing environment.

What is AireContact?

The time when customer service was limited to just phone calls is long gone and is unlikely to make a comeback. In the current landscape, businesses must effectively manage customer interactions across a multitude of platforms, including email, chat, and social media. Today’s consumers anticipate smooth communication through their chosen channels, eliminating the need for traditional phone calls. While many organizations recognize the significance of offering multi-channel support, they often fall short in providing consistently high-quality service. A considerable number of companies grasp the necessity for diverse customer service options but struggle to implement these changes uniformly across their call centers. As a result, customers frequently end up using the phone for more complex issues. This variation in service quality across channels often stems from how businesses have, whether by design or oversight, separated these communication avenues into distinct categories, which leads to disjointed customer experiences. Moreover, this segmentation ultimately undermines the capacity to deliver the integrated and dependable support that customers now demand. Moving forward, organizations must prioritize breaking down these barriers to enhance the overall customer experience.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

LexisNexis

Date Founded

1970

Company Location

United States

Company Website

risk.lexisnexis.com/products/trueid

Company Facts

Organization Name

AireSpring

Date Founded

2001

Company Location

United States

Company Website

airespring.com/airecontact-a-call-center-platform-for-multi-channel-customer-interactions/

Categories and Features

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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