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What is LibAnswers?
Ensure that your users can access the information they need at any time and from any place by integrating the LibChat and "Ask Us" features into your website. You can manage all social media interactions while tapping into your institutional knowledge through a comprehensive ticketing system and an FAQ generator. LibAnswers serves as a holistic solution, offering detailed analytics to enhance your operations! Simply respond to inquiries or tickets within LibAnswers by using its user-friendly point-and-click interface. Additionally, leverage Filters across different social media platforms to stay updated on all active conversations. You can also tag posts for follow-up or removal as needed. LibAnswers provides you with essential tools for effective management of your social media channels. Used by numerous libraries worldwide, whether they are standalone or part of a consortial framework, LibChat excels as the leading chat reference solution. With its broad chat functionalities, various embedding options, and smooth integration of reference and helpdesk services, LibChat is undoubtedly a smart choice for any organization. Ultimately, it significantly boosts user engagement while enhancing the efficiency of support services, making it an invaluable resource. This combination of features allows you to create an exceptional user experience that meets the demands of modern information seekers.
What is CyberTools for Libraries?
Discover an Integrated Library System (ILS) that effortlessly merges electronic resource management (ERM) with customizable A to Z lists, streamlining the organization of all your resources. Seamlessly transition between an attractive online catalog and A to Z lists, ensuring a pleasant experience for your patrons. This system is equipped with robust analytics and decision-making capabilities, allowing you to personalize your online catalog with elements such as online databases, subscriptions, images, and print resources. Benefit from the economical advantages of cloud hosting, where a single reasonable fee covers all your needs. By leveraging the CyberTools cloud, you can achieve considerable savings annually, making it a wise choice in any Total Cost of Ownership (TCO) assessment. Utilizing CyberTools cloud services proves to be more cost-effective than conventional ownership models. Your database remains fully yours, complete with real-time shadowing to a secondary server, ensuring secure access limited strictly to authorized users. You have the flexibility to modify or replicate your data through intuitive system menus at any time. With multiple layers of security, CyberTools hosting servers protect against unauthorized access, ensuring the integrity of your data. Moreover, CyberTools provides daily backups through various methods across multiple servers and secure locations, offering reassurance for your data management needs. This thorough strategy guarantees that your library's resources are not only secure but also easily manageable, enhancing overall operational efficiency. Additionally, ongoing support and updates ensure that your system evolves with changing technological landscapes.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Springshare
Company Website
www.springshare.com
Company Facts
Organization Name
CyberTools
Company Website
www.cybertoolsforlibraries.com
Categories and Features
Library Management
Acquisition Management
Barcode Scanning
Barcoding / RFID
Catalog Management
Church Libraries
Circulation Management
Fee Collection
Inventory Management
Law Libraries
OPAC
Patron Management
Periodicals Management
Private Libraries
Public Libraries
Reserve Shelf Management
School Libraries
Search
Self Check-in / Check-Out
Serials Management
Categories and Features
Library Management
Acquisition Management
Barcode Scanning
Barcoding / RFID
Catalog Management
Church Libraries
Circulation Management
Fee Collection
Inventory Management
Law Libraries
OPAC
Patron Management
Periodicals Management
Private Libraries
Public Libraries
Reserve Shelf Management
School Libraries
Search
Self Check-in / Check-Out
Serials Management